Half my order was delivered cold, driver told me to call about missing food, told by staff to wait 10 minutes whilst she called the driver, while my meal went colder, never called back, when I called back she said the driver said he delivered it. I asked if she was calling me a liar to which she replied she was just confirming I received my order. I told her again I hadn’t and the boy that was delivered was cold. I asked for a replacement meal, she said no, I asked for the manager she said no, then said she was the manager, I asked for her name, she told me manager, I said no the name you were born with, she said she doesn’t have to give me her name. Said the owner would refund the missing food in 7-10 week ring days. I said not good enough, just replace the cold meal you delivered. She said it wasn’t them it was uber. I didn’t order from uber, she said but they only have one driver so are using uber. Was extremely rude and unhelpful. I intend to report to the franchise as this behaviour is totally unacceptable. We spent almost £40 and from reading the reviews it sounds like we are not alone!!!!