wagamama trowbridge

Reviews

• AC

  Ambra Calia

  Aug 7, 2026
  1.0
  Awful experience form yesterday night. I don't recommend ordering a delivery from this place. Ordered a delivery through Uber app, got an estimated delivery time which was within the delivery window. When the food was already with the driver I could see he was on the way, my order got pushed later, later and later again. Complained to the support around 8 pm as I still hadn't receive my food, got promised that it would not arrive later than 8.20 pm and offered a 17£ refund out of 77£ spent (ridiculous). Complained again later as the food was still out with the driver, they ended the conversation saying they couldn't do anything else. As we got the food at 8.52, mind we ordered at 6.40 pm, so more than 2 hours later), they took back the refund they had issued. contacted the support (Uber) again cause it is unacceptable, I had to discard most of the food cause it was not safe to eat and still got offered just 35£, that's why I am reaching to you. What kind of policy is that? Also do you have in place food safety rules in this company? The food ( dishes with rice) stayed in the containers for about 2 hours perhaps wasn't safe to eat, for that small amount of food I could eat I got upset stomach till today, didn't give to my son for safety concerns and also cause he cannot get dinner at 9 pm. I am blaming this system that organises the deliveries and thinking is okay to give a driver a food that will arrive 2 hours later. I am not ordering ever again form this restaurant with such bad food policy and that doesn't care about the welfare of the customers. Be aware before you order through that food app, the customer support doesn't take responsibility at all.
• LL

  l

  Jul 31, 2026
  5.0
  service from lizzie was excellent tonight she was very friendly and the food was great
• MS

  Molly Snook

  Jul 18, 2026
  5.0
  Freya was so attentive and helpful. Thank you :)
• DB

  Dan B

  Jul 7, 2026
  3.0
  I head here for any celebrations with the family, the staff are great, service is great, the food is really, really nice too. Weirdly, the last three times I've visited there has been a problem with the bill. As soon as it's flagged, the staff are good about it and it's fixed without an issue. I'm sure it's just "one of those things", and I've been unlucky, but it's always worth checking to make sure it's right before paying
• MC

  Matilda Connor

  Jul 2, 2026
  2.0
  Normally i wouldn’t have a bad word to say about wagamamas but the last 2 orders through deliveroo have been wildly disappointing. The first one i got the chicken ramen and the noodles were undercooked and still clumped together but at least there was plenty of broth, the second time (this evening) i ordered the chicken ramen again like i always do and received i fear the driest ramen ever, there was no broth and the noodles were severely overcooked it was slop, there was also no chicken gyoza on the menu which i get religiously so i swapped it for the beef and kimchi gyoza which was quite simply awful, i also got the chilli squid and was once again underwhelmed as the seasoning seemed to be on very few pieces making them particularly spicy whilst the other were soggy and inedible. Ordering from this particular restaurant was a weekly ritual for me and my partner but after multiple underwhelming and frankly inedible meals i won’t be spending any money here in the near future until their standards are raised back to what they one were.