Tesco Express

Reviews

• PP

  peter parker

  Apr 13, 2026
  1.0
  I recently visited the Tesco Express and found the store to be quite disappointing. The aisles were cluttered with boxes left lying around, making it feel messy and potentially hazardous to navigate. It didn’t seem safe or well-maintained. On top of that, there was no staff present at the front of the store when I needed assistance. I was trying to buy cigarettes during my break, but with no one available to serve, I was unable to make the purchase. In the end, I had to leave and go to the Co-op down the road instead, which was frustrating and inconvenient. Overall, the experience felt poorly managed and unprofessional.
• RI

  Ryaana Iqbal

  Apr 10, 2026
  5.0
  Amazing store!. The staff there were beyond helpful and had such an amazing attitude .
• KK

  kay

  Apr 10, 2026
  5.0
  Great store! Staff are so kind and helpful towards customers, the atmosphere made me feel very welcome to the store. All of the items i needed were here as per the app, really grateful for this teams effort to the services they provide !
• MJ

  Michael Jai

  Apr 7, 2026
  1.0
  I recently had a very disappointing experience at Tesco, and I feel compelled to share it. During my visit, I was treated extremely poorly by the general manager Henna, whose behavior toward customers was shockingly rude and unprofessional. When I approached her with a simple question, she responded in a dismissive and condescending tone, making me feel like I was an inconvenience rather than a paying customer. Instead of offering assistance, she seemed irritated and unwilling to help, which is completely unacceptable in a customer-facing role. What made the situation worse was her overall attitude—not just toward me, but toward others in the store as well. It was clear that this wasn’t a one-off incident, but rather a pattern of behavior. A manager should set an example for their staff, but in this case, she did the exact opposite. Tesco is a well-known company, and I expected a much higher standard of customer service. Unfortunately, this experience has left me feeling frustrated and undervalued as a customer. I hope this feedback is taken seriously and that steps are taken to improve how customers are treated in the future. I will not be shopping at Tesco again.
• LL

  Luke Lacki

  Mar 30, 2026
  5.0
  I stayed for a while in Birmingham on Newhall Street, as I was conducting business there shopping and running errands and I often visited this Tesco Express. I have to say that it was always clean, there was always security on site, the staff were always smiling, and the grocery items were always exactly where they should be, from A to Z. I have a very positive impression of this store. My rating is 10 out of 10. Thank you very much, and also thanks to the people who work there! 🏧♿️🛒💯