Greggs

Reviews

• KH

  Kat Holmes

  Mar 31, 2026
  1.0
  So slow.. Awful customer service. so many on but only one person on the till!
• RM

  Rafał Milczuk

  Mar 2, 2026
  1.0
  Your toilet is disgusting
• JW

  Jevon White

  Feb 21, 2026
  1.0
  Horrible customer service, Walked in and was told to sit in a different area due to cleaning in progress (not specified) then told to move and did. I spoke to my friend and spoke about the food and then the MANAGER said “Why are you taking the p word out of me, to which I responded we are not. Then she asked us 5 times if we were buying something and we responded that we were trying to sort out something ok the Gregg’s app. She then told us to to get the f word out of her store. Then we did and then I called the Gregg’s Bracknell website and I spoke to them about my complaint. Then I walked back in the bakery and they were laughing about someone calling and leaving a complaint and all they were doing was laughing and making jokes. I then asked how to write a review and for the managers name. They then called security and we spoke to them about the issue. The language displayed was terrible, HOT chocolate was cold and the atmosphere was horrible. The so called manager of the stir should hold higher standards but instead was immature and inappropriate. I have never gone into a restaurant and experienced this before. Highly UNRECOMMENDED. My friend bought something and was still kicked out. Time:6:40 Date:21/02/2026
• JS

  Jarod Smith

  Feb 3, 2026
  1.0
  I was a regular customer at greggs in the lexicon. I have noticed that the overall experience at greggs has declined over the last few months. The food quality has worsened. I have noticed flies in the pastry and dessert section. The shop itself is dirty which is probably a contributing factor. The food itself is off putting as of late. My main concern is the level of service. There have been numerous times where other customers and myself have been waiting in a queue for over 15 minutes. This is due to the staff being unnatentive and seemingly distracted when there are customers queuing. I would hope that the greggs management would look at this. Highly disapointing as this is a popular and (should be) quick take away.
• LR

  Lana R

  Jan 30, 2026
  2.0
  It’s such a shame as I love Greggs, and this store has really been a let down, I attended Thursday 29th Jan, quickly popped in for a steak bake before they were closing. I was sternly advised that it was 2 mins until closing, I queried whether I was allowed to make a purchase, the server was reluctant to do so. With a moody demeanour. After I was polite in thanking her, she abruptly went “right we closed” as I was taking my steak bake. To be honest I’ve not come across this unprovoked unprofessionalism. I’m hoping that Greggs can address this with Chloe to make for a more welcoming environment for customers, as it ruined my evening.

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