Burger King

Reviews

• AN

  Anthony Netto

  4 days ago
  1.0
  I visited Burger King at Staines High Street and ordered four burgers and a loaded fries. After waiting 15 minutes with no sign of my order, despite the restaurant being empty and four staff members working in the kitchen, I was left wondering what was causing the delay. I eventually went to the counter and spoke to the assistant manager about my order, but received no clear response. Instead, the manager simply looked at the other staff members. I could see that the burgers had already been prepared and left sitting while the fries were still being made. Once the fries were ready, the food was handed over to me, but the burgers were cold. I informed the manager that the burgers were cold and explained that they appeared to have been sitting for 8–10 minutes. She insisted that they had been kept warm in a heated tray, but they were clearly cold. She then offered to remake them; however, instead of preparing fresh burgers, she simply microwaved the same burgers and returned them to me. I am very disappointed with the service at Burger King. The long wait, poor communication, cold food, and the way my concerns were handled made for a very disappointing experience. I expect much better standards of customer service and food quality.
• PP

  PARSHANT Parshant

  May 13, 2026
  5.0
  Very good service by noor and manual
• CS

  Charlotte Speed

  Apr 27, 2026
  4.0
  We were severed by Vinod, went out of his way to give us table service and done check backs with us. Be of the better experiences we have had from Niger king.
• MP

  mick phillips

  Apr 17, 2026
  1.0
  My partner went to the Staines branch, ordered her food on the touchscreen. Paid for her meal, got to the counter and they said payment didn’t go through. So she ordered the same again, paid again and got her meal. Checked her on-bank later to find out she had been charged twice. Is this a scam!!!!!
• LL

  Lacey

  Apr 9, 2026
  1.0
  Food was DISGUISING, Drinks were warm and not fizzy toilets was very unhygienic, my shoes Literally stuck to the floor and it stunk. Definitely won’t be coming back !