Domino's Pizza - Sudbury

Reviews

• LL

  Lexie

  3 days ago
  1.0
  A man answers the phone saying we should order online and we said no as we wanted to pay with cash and then he said too busy no and then hung up the phone, absolutely horrendous staff and I understand that he may be busy but he was very rude
• FG

  Fiona L Gorringe

  May 18, 2026
  5.0
  Always hot and tasty and tonight clearly very patient as turns out I have a problem with the intercom to my flat which I’d never have known about if it wasn’t for tonight’s delivery. I will sort a tip for the driver later this week and sorry for being a cow! Gt Cornard Resident
• BD

  Banana Duck

  Apr 4, 2026
  1.0
  TL;DR: Do not order over the phone for the love of god, just order through the internet instead. Good luck ordering over the phone here. I phoned them and told them that i wanted to make an order over the phone but the guy kept telling me over and over again that "theres better deals on the app" despite the fact that i kept telling him over and over again that i want to order over the phone... why do you keep telling me that theres better deals on the app when i keep telling you that i want to order over the phone?... and so i then started asking if i am able to order over the phone because it seemed like he was telling me to use the app instead, but instead of answering me; he instead just kept repeating himself again saying that "theres better deals on the app"... its a simple 'yes' or 'no' answer... am i able to order over the phone? just simply say 'yes' or 'no'... jesus christ... he was doing this a lot avoiding answering my questions and instead answering my questions with things that i didnt ask, stop telling me over and over again that theres better deals on the app... i dont care about the app, i just want to make an order over the phone like ive just told you 10 times jesus... and then after repeating himself for the 10th time saying "theres better deals on the app"; he then hung up on me (wow) im guessing because he wanted me to order through app instead of phone. I then immediately called him back and told him again that i wanted to order through phone, and this time instead of repeating himself telling me "theres better deals on the app" again for the 100th time; he instead said "ok". Ok... so i can now finally start telling you what i want then... i told him what pizza i wanted and that i wanted a coke, he then told me that there was 2 different coke options (i have no idea what both of the coke options were that he said though because i cant understand a word that hes saying), so i just told him that i want a normal coke, but he then told me that its going to cost more because ive got a (something) coke (i couldnt understand what coke he said), and so i then told him that "no, i just want a normal coke", but then he still proceeded to charge me extra anyway for the coke which i said i didnt want, at which point i just sighed and just decided to let him charge me extra money for the coke that i dont want because i cant be bothered with the hassle. I then asked him if i could pay by cash or card when the delivery arrives to me but he said that i instead had to pay right now by telling him my debit card information over the phone, so he then started asking me for lots of debit card information (asked for 16 digit card number, asked for 3 digit security number, asked for expiry date, and asked for the adress of my bank) which i found a bit suspicious and so i kept asking him if he was going to ask for my pin number, but instead of answering me; he instead kept telling me that hes asking for my security number, stop telling me that you're asking for my security number and instead actually answer my question... its a simple 'yes' or 'no' answer... are you going to ask for my pin number? just simply say 'yes' or 'no' jesus christ... like i said earlier; he was doing this a lot avoiding answering my simple yes or no questions and instead answering me with things that i didnt ask. In the end; he said that my "home adress doesnt match up with your debit card" (whatever that means) and so after all that; i wasnt able to pay by card and so i therefore wasnt able to order over the phone because they wouldnt let me pay by cash or card when the delivery driver arrives to me. What a waste of time... and so i then ordered over the internet instead and omg... i should've just ordered over the Internet to begin with in the first place instead of trying to order through phone to save me wasting my time because ordering over the internet was so much quicker and easier than ordering over the phone having to deal with that annoying staff member.
• JC

  Josephine Cook

  Feb 15, 2026
  1.0
  Terrible customer service. Rang for advice as im gluten free and dairy free, which you cannot order online. I rang the store and all he kept repeating is you cannot order here, online only. I would have got better service from a robot. Avoid if you have any dietary requirements. Terrible service domino's. In this age you should cater for all dietary requirements and also get better staff or at least helpful ones
• DO

  Donna O’Brien

  Nov 29, 2025
  5.0
  Dominos in Sudbury is my absolute favourite takeaway. Not because pizza is my favourite food (although I do love it!!) but because the store delivers in more ways than one, every time I use it. The food is always delicious, the delivery is fast, hot and to my door which others find hard to locate, the whole team are lovely and friendly and as a retail manager myself, I simply cannot fault it! Well done to an amazing team - you should all be proud!