SeaChange Cafe was established in South Shields in April 2019 to deliver top-notch food and memorable service to the locality.
Our Ocean Road venue serves up a diverse menu in a relaxed and inclusive atmosphere - where everything you order is made fresh and from scratch, including a plethora of vegan, vegetarian and gluten-free options. Great selection of craft beers and wine available.
We also make waves in our community by providing sustainable employment opportunities to people with autism and learning difficulties.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.