Get rid of the staff and hire people who speak English fluently. They have no respect for the customer. Can't order at the tills, you have to use the screen which is rubbish. The whole point of subways is sandwich customisation and the service and interaction and you get neither at this subway. Bin it off, not worth having in the BP. Giving subway a bad name. AVOID!
AB
Anthony Bridges
Sep 4, 2026
1.0
So I didn't want to write this but as Subway Corporate haven't bothered to explain themselves, I'll make sure the public know.
I've regularly used this Subway as I often drove through Tamworth on my way home. My partner and I went one evening and after getting the food home found that they had essentially duplicated the sandwiches. For the record, my partner is a vegetarian and they served her chicken. After I raised my complaint with management (Maryam), I had been accused of being incorrect (despite pictures) I was told that the sandwiches had been correct only the salads wrong. So I asked, how was it that there had been chicken in BOTH sandwiches. This back and forth went on and on, to which I then had to physically go into the store as Maryam (manager) would not allow a refund to my account.
Despite this, no apologies were given, just platitudes that "during busy periods mistakes can happen". I was the only person in the store and there were no other app orders.
I wanted a full explanation as to why I was assured my partner did not have any meat in her sandwich, despite with my own EYES that there was clearly chicken throughout it. If she didn't spot this a life-long vegetarian would have been forced to eat meat.
Corporate did not come back to me so I will continue to report the store and the company for their lacklustre help.
It's not difficult when someone has asked for a VEGGIE DELIGHT sandwich, to then think "No meat in there".
Don't trust the team here at all. They couldn't run a bath, let alone make a sandwich.
AR
Andrew raven
Aug 6, 2026
1.0
All of those working there like have to work there eas a punishment.... there is no customers service at all and they make what you want as you are no one for them. They ignore what you ask and even lie to your aye ... toilet should be open all the time and you should never ask to get code to open it and be umbarest
CC
Cat
Jul 3, 2026
5.0
Lovely fresh food, I had an 6 inch tuna hearty italian, very tasty. It was also a lovely friendly service from the lady and man serving today. Both pleasant and welcoming
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