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McDonald's

3.5
(2,503 reviews)

Business Details

Victoria Road, Stoke On Trent, STS
ST4 2HX, United Kingdom
+44 1782 749255
https://www.mcdonalds.co.uk

About

Fast Food RestaurantAmerican RestaurantChicken RestaurantBreakfast RestaurantDinerBurger JointRestaurant Delivery ServiceRestaurantMcDonald's
About McDonald's Victoria Road Stoke On Trent. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Victoria Road Stoke On Trent and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's Victoria Road Stoke On Trent . We look forward to serving you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Victoria Road, Stoke On Trent, STS
ST4 2HX, United Kingdom

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

4 menus · 344 items

Explore offerings from McDonald's on Victoria Road in Stoke On Trent, with popular whats new, burgers, mcnuggets and selects, and wraps and salads available at this location.

Menu

267 items

McCafé®

9 items

McDonald's Lunch & Dinner

53 items

McDonald's Breakfast Menu

15 items

Reviews

3.5
2,503 reviews
5 stars
909
4 stars
561
3 stars
370
2 stars
162
1 star
501
  • SS
    Steve
    Jun 18, 2026
    1.0
    Extremely slow, waited 25 minutes for a happy meal and a medium meal, staff walking around uninterested and not engaged, awful service
  • JK
    James Kelsey
    Jun 18, 2026
    3.0
    Malfunction on the self service screen when placing an order as it kept freezing and not letting us pay. Ended up taking way too long for fast food although staff did their best to resolve it by serving us at the main till. Also not much salad on my burger, still not the worst but far from great.
  • MA
    Melan Ahmad
    Jun 14, 2026
    1.0
    Worst McDonald’s everrrr! The staff were so rude and un experienced they made me go around circles for 1 ice cream they were absolutely horrible I want this MCDONALDS TO SHUT DOWN IMMEDIATELY IT WAS SO BAD IM SUPER DISAPPOINTED I REPORTED THIS SEVERAL TIMES THE STAFF WERE LAUGHING AT ME CORRECTING THEM
  • NH
    Nicky Hide
    May 31, 2026
    1.0
    Sorry to have to post this, but yesterday my Husband and I called at Victoria Road Macdonalds. On arrival it appeared quite busy but there was a free table ( off which hadn’t been cleaned, we got napkins and cleaned it has best we could). We ordered on the machine with table service and sat and awaited for our food. After a while I past comment and said it’s taking a while today!!!! After approximately another 5 minutes or so, my husband went up to the counter to ask how long our food was likely to be???? When he came back to the table, he said I don’t believe it they have just said our food had come out!!!!! He advised them that it hadn’t. The lad and manger were very rude and abrupt, and after arguing the toss, said they would do our order. After another 5 minutes or so, the lad came over to us and asked what we had ordered???? They couldn’t find our order!!!!!!!!!!!!!! I then said look just forget it, we’ll have our money back!!!!! At this he went back to the manger and very abruptly said they want there money back!!!! She then moaned, and said oh give me a minute I’ll have to sort it!!!!!!!! She asked us how much we had paid and then eventually said oh it’s here was it so much???????? I replied yes, you’ll need our card won’t you???? She then said there put your card on there. Your food was taken to another table!!!!! How could it have been taken to another table??? We had the table service number on the table!!!! This was very bad customer service and the manners and attitude of the staff was disgusting!!!!! No apology, no has way of apology please accept a free meal nothing. We will not be going back to this Macdonalds, and would advise others to think twice before they do!!!! DREADFUL 😡😡
  • AC
    Artur Ciureja
    May 27, 2026
    1.0
    I am very disappointed with the service at McDonald’s. The waiting time for food is far too long, and the customer service is not professional. The staff do not seem to approach customers with the level of professionalism and respect that should be expected. I understand that there can be busy hours and many orders, but customers should not have to wait such a long time for their food, especially when they are hungry and expecting quick service. It is very frustrating and discourages people from coming back. I believe McDonald’s should improve its customer service and organize the staff better so that customers feel respected and properly taken care of.

Frequently Asked Questions About McDonald's

What time is Breakfast served?

Our breakfast menu is served until 11.00am. In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.

What time is Lunch and Dinner served?

McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified June 28, 2026Yext Knowledge Graph
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