Really disappointed with the customer service at Nisa Local on Horninglow Road in Burton-on-Trent. Staff were unhelpful and seemed uninterested in resolving even a simple issue. I had to repeat myself multiple times and still didn’t get a proper response.
The worst part was the Evri drop-off and collection service — completely disorganised and frustrating to deal with. It felt like customer concerns just aren’t taken seriously here. Definitely not the level of service you’d expect from a local shop. Not recommended for anyoneone.
SG
steve george
Apr 7, 2026
5.0
Staff are very helpful.
TW
Tony Williams
Apr 3, 2026
3.0
A wonderful little supermarket. Perfectly placed... and competitive prices.... and I would normally give 5 stars...but there I one issue.... just one young lady who never ever looks happy to serve a customer unless she personally knows them. Miserable as hell. It's not the first time I've noticed it and in the past I have let other people go ahead of me so I don't have to be served by her.
Cheers up please.
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