LC
Loreen Matuku Another Chance
Jun 27, 2026
I visited your store during my lunch break because I was hungry. When I arrived, I had to wait several minutes before anyone came to serve me. I was patient because I was hungry, but eventually I had to knock on the counter and call out, "Hello," before someone came.
When a member of staff arrived, I asked for half of the item and requested that it be toasted. She rudely replied that I first had to cut it. Another staff member then prepared it with the vegetables I had requested and wrapped it up. I asked, "Is it going to be toasted?" The first staff member then said that I had never asked for it to be toasted.
I reminded her that I had requested this at the beginning of my order, but she repeatedly insisted that I had not. I felt that she was not being truthful. Instead of resolving the misunderstanding, both members of staff became defensive. One of them told me I was being rude and said they would not sell me anything. I felt like they ganged up on me rather than trying to help.
Looking back, the long wait made more sense because I did not feel welcome from the start. To make matters worse, I also noticed flies in the store, which gave me second thoughts about ordering food there.
I believe every customer deserves to be treated with respect, regardless of their race or background. No one should be made to feel unwelcome or discriminated against. I hope you investigate this incident and ensure that all customers are treated fairly and professionally. 27 June 2026 around 2pm. If there is cctv it would have all information.
LL
L'naya Loveridge
Jun 19, 2026
It was a great experience with me and my two twin daughters. It’s 4.30pm on Friday the 19th of June and this lady working here today was absolutely amazing, great service 😁she was so so sweet 🥹and even called my two daughters funny, that made them very happy 😆. The food. Oh my goodness 😳 it was so so delicious buttttttt, they didn’t have hashbrowns or lettuce🍆 although her energy and the service really made up for the no lettuce/hashbrowns 🥬.
EM
Emma Millward
Jun 19, 2026
I would just like to give Stella here a massive thank you and shout out! This lady is an absolute credit to your store, she served me and my special needs son, my son thinks she is amazing. So much so we bought her some chocolates, we sat down to eat in store and could hear the laughter and fun continue as she served more customers with such a friendly, chatty and genuine demeanour.
Amazing good, kind staff, sometimes a bit of a wait but other than that great place 👍
MB
Matt Barker
Mar 13, 2026
I have visited this place multiple times during lunch, and the service is generally good; the staff are friendly and efficient. However, the experience in the morning is entirely different. There is a girl with brown hair who is always in the back, and she consistently makes you wait, usually around 5 minutes or more. This has happened to me over 6 times now, every time I've been there. When she finally does serve you, her demeanor can be quite abrupt, bordering on rude! Today, I went in, and as expected, she was in the back washing up. I waited patiently for about 5 minutes, and when she glanced over, I thought she would finally serve me. Unfortunately, I was mistaken. She then disappeared from sight, leaving me standing there for another 2 or 3 minutes, which was making me lose my appetite! When she eventually served me, she was curt and spoke to me as if I were an inconvenience, even mentioning that she was trying to do the washing up and was tired of people interrupting her! This behavior is completely unprofessional and not what one would expect from such an establishment, I won't be going there in the morning again!!