Domino's Pizza - Burntwood

Reviews

• JN

  Joseph Nugent

  2 days ago
  1.0
  Cant pay cash to go and collect disgusting just tucking in to a pizza from papa johns just over the road 35 pounds spent cash no problem for them just collected lovely pizza
• MR

  Mandy Rice

  Jul 7, 2026
  1.0
  Absolutely appalling experience at Domino's Burntwood. I ordered through the app and received a notification saying my order was ready to collect. When I arrived at the shop, there was no pizza ready, and I was told I would need to wait another 10 minutes. When I asked why, the staff insisted it "just wasn't ready yet" and offered no apology or explanation. While I was waiting, I noticed one of the delivery drivers quietly return to the shop through the back door with what appeared to be my order. The staff then handed that same order to me. When I asked whether my food had been mixed up with the delivery driver's order, one member of staff finally admitted they had made a mistake. It turned out my collection order had been given to a delivery driver by mistake. Instead of apologising immediately and preparing a fresh order, they simply gave me the same food after it had been taken out of the shop. When I got home, both the pizza and the wedges were cold. As the order had already been taken out of the shop and handled by someone else, I didn't feel comfortable eating it and ended up throwing it away. Mistakes happen, and I completely understand that. What I can't accept is the lack of honesty, accountability, and customer care. Had they admitted the error from the start, apologised sincerely, and made me a fresh order, I would have been perfectly happy to wait. Instead, they tried to hide the mistake, leaving me with cold food that I couldn't trust to eat. This was an extremely disappointing experience and not the level of service I expect from Domino's. I won't be returning.
• AA

  Angel

  May 21, 2026
  5.0
  Amazing customer service. They were so nice and friendly. I would recommend the meateor it’s so delicious!
• ML

  Megan Louise

  May 21, 2026
  5.0
  The food was great, customer service was brilliant
• EF

  Emna Ford

  Aug 10, 2019
  5.0
  Great food