Subway

Reviews

• VT

  Vilina Tolonen

  Sep 17, 2026
  1.0
  I visited the Subway at Westquay Shopping Centre on 17 September 2026 at around 19:00, and unfortunately, I was very concerned by the hygiene practices I observed. When I paid with cash, the employee handling my payment was wearing disposable gloves. After handling the coins and putting them into the till, he did not change his gloves before preparing my sandwich. This meant that the same gloves used to handle cash were then used to handle food. Additionally, when preparing my friend’s sandwich, the employee appeared to be wearing only one glove and touched the food directly with his bare hand. I found these practices very unhygienic and concerning, particularly in a food-service environment. I hope management will look into this matter and ensure that appropriate food-handling and hygiene procedures are consistently followed.
• JS

  Jess Smith

  Sep 2, 2026
  5.0
  Amazing sandwiches and wraps and amazing customer service
• AL

  alijan laghari

  Jul 12, 2026
  1.0
  Extremely disappointing and humiliating customer service – Subway, Westquay Shopping Centre, Southampton, Store code: 60389 On Sunday, 12 July, between approximately 4:43 pm and 4:55 pm, I had what was genuinely the worst customer service experience I have ever had at the Subway in Westquay Shopping Centre, Southampton. I joined the queue at around 4:40 pm and waited patiently while the lady serving could clearly see me standing there. When it was finally my turn, she suddenly told me they were no longer serving because it was 5:00 pm. I explained that it was still only around 4:48 pm and that I had been waiting in the queue well before then. She simply replied that she hadn't seen me waiting and insisted that, according to her watch, it was 5:00 pm. I asked for her name because I wanted to raise a complaint with Subway customer services about her rude and dismissive behaviour, but she refused to tell me. To make matters worse, while she claimed the tills had already been switched off, another customer came in to buy drinks and she served them using the same till right in front of me. That left me feeling embarrassed, humiliated and completely ignored. I felt being discriminated. I was with my wife and children enjoying a family day out, and this incident completely spoiled the end of our day. It wasn't simply that I wasn't served—it was the way I was treated, with no empathy, no apology and no respect. I have always enjoyed Subway, but after this experience I genuinely don't feel confident returning. I sincerely hope management investigates this incident and provides additional customer service training, as no customer should be treated this way.
• JD

  j don

  Jul 10, 2026
  1.0
  service was extremely slow i waited 20 minutes for 2 sandwiches and no one else was waiting
• TR

  Toby Reece

  Jun 15, 2026
  5.0
  Great customer service and nice a quick