Domino's Pizza - Southampton - Burgess Road

Reviews

• AA

  Allen

  Jun 7, 2026
  1.0
  After eating the pizza I bought here at noon today, I had diarrhoea and nausea, and there was still a sticky unknown liquid outside the box.
• DR

  Dominykas Rimkus

  May 26, 2026
  1.0
  Very incompetent staff. Tons of staff working not single one can serve
• RG

  Rhys George

  Feb 25, 2026
  1.0
  I have no choice but to leave a review at this stage of my complaint with dominos customer support. I've asked for the complaint to be escalated with head office. I cannot emphasise this enough: Don't order from Burgess road and always use a credit card so you can chargeback or cancel your transaction. I've complained to this branch before and never had a satisfactory out come, I'm now owed nearly £135 in refunds because of one cancelled order and a complaint about the wrong items being delivered. My first refund due from the 11th of November 2025 was agreed by the branch manager after he acknowledged sending pizzas with the wrong toppings when they ran out of ingredients. The refund was never issued. I didn't have time over the Christmas period to chase this refund up but after the second occasion I'm doing everything I can to get my money back. My second refund was due on the 26th of January. I cancelled an order and phoned immediately (the order wasn't correct, so I wanted to cancel, considering this was an order totalling £97.95 I phoned seconds afterwards) again I was promised a refund in 3-5 business days I insisted I'd been promised a refund previously and never received it, they reassured me that it would be issued. The refund still hasn't arrived. I complained to Dominos directly, chased and chased for weeks, the franchisee lied to the customer service department and claimed they had emailed me on the 7th of February, and I should check my spam folder. I'll update this review with new developments.
• SM

  Szymon M

  Feb 13, 2026
  1.0
  I visited this Dominos on 30th January after receiving a "medium pizza for £5" leaflet at a university event. The promotion was valid until 1st February (from 26th January). When I arrived and showed the leaflet to the staff member, he told me I had to order on their website. I registered on their website, got an SMS code, downloaded the "Pass Wallet" app. Couldn't figure out this fully, but I eventually found a tiny note in the app saying I needed to use code £5SOUREF at checkout. Then I tried applying it on the Domino's website for a medium pizza, it said "voucher code invalid." I went back to the counter and waited quite a while for anyone to even acknowledge me again. The same staff member finally appeared and said he couldn't help. I work in retail myself, and this is honestly the worst attitude I've ever encountered by anyone. I showed him the code not working on the Domino's website, and he didn't care at all. I explained everything I'd tried and asked if he could apply the discount manually. He refused. Is this false advertising? You hand out promotional leaflets that don't work online or in person, then refuse to honour them when shown they're broken. After wasting 20 minutes in the shop, my friend and I left hungry and disappointed. Absolutely ridiculous! Not coming back here ever again.
• AS

  Aman Singh

  Feb 1, 2026
  1.0
  I’m writing this review because today’s experience went far beyond poor service and needs to be addressed by management. I called the store multiple times today and repeatedly spoke to the same male employee. Each time, he was abrupt, placed me on hold without explanation, and ended the call quickly. Because of this, I traveled all the way from Millbrook to the branch in person just to place an order. When I arrived between approximately 7–9pm, I was told the store was “too busy.” However, there were only one or two customers inside, no delivery drivers around, and the staff member kept asking his colleagues if he could go home — which made the “too busy” excuse feel dishonest. The employee in question was very tall, light-skinned, wearing a Domino’s cap and glasses. He handled my order with clear disinterest and impatience. My food was given to me in a box that wasn’t properly prepared or even shut, as if the pizzas were just thrown in and rushed out. During the ordering process, he swore at me. When I asked for his name and to speak to a manager, he claimed he was the manager and refused to provide his name. This is highly unusual in a food or retail environment, where staff are normally identifiable and accountable. I understand busy shifts happen — but being busy does not excuse hanging up on customers, swearing, refusing to identify yourself, or serving improperly packaged food. If this individual is not actually a manager, then management needs to be made aware immediately. If he is a manager, that is even more concerning. This experience reflects extremely poorly on the store, and I strongly urge upper management to review this employee’s conduct.