Domino's Pizza - Southampton - Burgess Road

Reviews

• JH

  John Holmes

  4 days ago
  1.0
  They take an order on the app. The order goes missing. Then they dont answer the phone for 10 mins
• AA

  Allen

  Jun 7, 2026
  1.0
  After eating the pizza I bought here at noon today, I had diarrhoea and nausea, and there was still a sticky unknown liquid outside the box.
• DR

  Dominykas Rimkus

  May 26, 2026
  1.0
  Very incompetent staff. Tons of staff working not single one can serve
• RG

  Rhys George

  Feb 25, 2026
  1.0
  I have no choice but to leave a review at this stage of my complaint with dominos customer support. I've asked for the complaint to be escalated with head office. I cannot emphasise this enough: Don't order from Burgess road and always use a credit card so you can chargeback or cancel your transaction. I've complained to this branch before and never had a satisfactory out come, I'm now owed nearly £135 in refunds because of one cancelled order and a complaint about the wrong items being delivered. My first refund due from the 11th of November 2025 was agreed by the branch manager after he acknowledged sending pizzas with the wrong toppings when they ran out of ingredients. The refund was never issued. I didn't have time over the Christmas period to chase this refund up but after the second occasion I'm doing everything I can to get my money back. My second refund was due on the 26th of January. I cancelled an order and phoned immediately (the order wasn't correct, so I wanted to cancel, considering this was an order totalling £97.95 I phoned seconds afterwards) again I was promised a refund in 3-5 business days I insisted I'd been promised a refund previously and never received it, they reassured me that it would be issued. The refund still hasn't arrived. I complained to Dominos directly, chased and chased for weeks, the franchisee lied to the customer service department and claimed they had emailed me on the 7th of February, and I should check my spam folder. I'll update this review with new developments.