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McDonald's

3.3
(1,774 reviews)

Business Details

+44 1782 263662
https://www.mcdonalds.co.uk

About

Fast Food RestaurantAmerican RestaurantChicken RestaurantBreakfast RestaurantDinerBurger JointRestaurant Delivery ServiceRestaurantMcDonald's
About McDonald's Norton Retail Park Stoke On Trent. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Norton Retail Park Stoke On Trent and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's Norton Retail Park Stoke On Trent . We look forward to serving you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Norton Retail Park, Stoke On Trent, STE
ST1 6AX, United Kingdom

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

3 menus · 77 items

Explore offerings from McDonald's on Norton Retail Park in Stoke On Trent, with popular mccafé®, burgers, chicken mcnuggets® & selects®, and fries & sides available at this location.

McCafé®

9 items

McDonald's Lunch & Dinner

53 items

McDonald's Breakfast Menu

15 items

Reviews

3.3
1,774 reviews
5 stars
616
4 stars
357
3 stars
239
2 stars
119
1 star
443
  • JB
    James Boardman
    6 days ago
    1.0
    DO NOT USE EVER ! WORST MCdonalds in U.K. Ordered and waited 20minutes , 14 Cars were served and 6 people at counter after my order was due ! No Number or Receit available from Stupid Touch screen Rubbish . I Had to then obviously Ask , and they then Stated they had LOST THE ORDER on the Whole system. I was then asked what my order number was . I gave the Order number that she required . She then stated ' We do not Know ! ' after literally just telling her the Order Number. So after telling the Woman at the counter 3 times the same information that was requested . The Assistant Manager then Intrupted asking the same Question again , without conferring with his staff first about the entire situation ! He then tried to blame the lost order & situation on the Poor young woman , due to it being extremely busy and his pained stressed face. To which i gave the same order number again ! We then went the the same stupidity again ! About the order and when , and how , and which touch order machine that is not labeled with a Device Number , so bot being able to tell him which Device Number i used ! When asking for a Refund , he kept repeativly pushing me for the order instead . Then after 20 minutes he asked me for my order number and found it on the system after a while and went and got it apart the drink . Then repeativly asked what drink it was ! Then i repeated for the 4th time about a refund to which he then said my order was now done . 28+ minutes later i recieved my multiple times asked for refund ! By a different payment method i had used !
  • DG
    Derik Griffiths
    Aug 17, 2026
    5.0
    Music? Fire Food? Fresh and bussin Service? The machines were working (The workers were chill too) Unironically the best McDonald's food ive ever had. Fries and burger were fresh and prepped quick.
  • LL
    Lottie
    Aug 5, 2026
    1.0
    Made two orders through the mcdelivery, was really craving melon chunks and neither time did they arrive. I tried to sort it through the app but was directed to a useless ai that was no help at all even when I sent a picture of my receipt, then tried to phone the establishment twice and neither time did they answer so now I've wasted my money on something I didn't even get and worse the restaurant was no help at all. Fuming.
  • AL
    A L
    Aug 3, 2026
    1.0
    Very obvious the managers don’t care about their shifts. Absolute mess of a place, bins full, food on tables and floor, and no customers in store or drive through. Fryers were beeping constantly with no one bothering to check them. Blonde in a white shirt stood on her phone behind the counter without a hairnet leaning on the wall. Only person doing something was the woman in drive through window running back and forth to fryers, drinks and window. McDonald’s is what it is, fast and cheap but you expect it to be clean when it’s quiet- it just shows a lack of care and it’s a disgusting attitude to have in food. Ate inside at 15:30-15:45 on 3rd August.
  • SW
    simon whitfield
    Jul 23, 2026
    1.0
    I have given McDonald's Norton far too many chances.Around two years ago, we had four delivery orders from this branch, and every single one arrived with items missing. After that, I said I would never order from them again.Unfortunately, today I broke that promise. I placed an order worth £35, hoping that after two years they would have sorted out their ongoing issues. Instead, yet again, an item was missing from the order, this time a 9 Chicken Nugget Meal worth £9.19.As the restaurant is not far away and we had a house full of children, my sister-in-law went to collect the missing meal. Rather than simply providing the item that had already been paid for, she was told she would need to pay for it again. We were then directed to Uber to request a refund.After contacting Uber through their web chat, I explained that the £9.19 meal was missing. Uber offered me just £5.75. When I pointed out that this was not the full value of the missing item, I was told that was all McDonald's was willing to offer before the chat was abruptly ended.I reopened the chat and received exactly the same response.So, in summary, McDonald's can take your money, fail to provide the food you've paid for, and then refuse to refund the full value of the missing item.I am now £9.19 out of pocket for the missing meal, plus £7.48 for the replacement meal my sister-in-law had to buy for the child whose food was missing. That's a total loss of £16.67, yet the compensation offered was only £5.75.My advice is simple: avoid delivery orders from the Norton branch. After multiple failures over a period of years, they still seem unable to get a single order completely right.As someone who has worked in hospitality for 37 years, I have never experienced customer service as poor as I received from Uber in resolving this issue.If zero stars were an option, that is what I would give.The only positive part of the experience was the delivery driver.

Frequently Asked Questions About McDonald's

What time is Breakfast served?

Our breakfast menu is served until 11.00am. In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.

What time is Lunch and Dinner served?

McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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