Tesco Extra

Reviews

• EB

  Eleanor Bayliss

  Oct 4, 2026
  1.0
  Please sack whoever designed the layout of this store.
• GM

  George Montagnino

  Sep 28, 2026
  5.0
  genuinly has everything you need from a tesco
• MP

  Matthew Pedwell

  Sep 13, 2026
  1.0
  The cafe has lack of staff even though it is busy. It takes over 30 mins for your food to arrive. The table's are dirty, when we sat down we had to get a member of staff to wipe the tabl. there were 4 tables with plates cups and even the table number markers on them that haven' been cleared away. And they were still there after 40min the tables still.hadnt been cleared and wiped down. The cafe needs more staff to deal with the size of the cafe.
• QQ

  Quinti46

  Sep 6, 2026
  1.0
  Formal Complaint Regarding Our Experience With the Self-Scan Service Dear Tesco , I am writing to express my wife’s and my absolute frustration and anger regarding the terrible experience we had at Tesco on Saturday, 5 September 2026, while doing our monthly grocery shopping. We were pressed for time that day, so we deliberately chose to use the self-scan service rather than the traditional checkouts. As we approached the end of our shopping, our trolley was fully loaded, and we could clearly see that the normal tills were extremely busy, with long queues. We therefore chose the self-scan option because we understood it to be a quicker and more convenient way to complete our shopping. We scanned the barcode on the self-service screen, only to be prompted for a member of staff. A Tesco employee arrived and informed us that he needed to rescan every single item in our trolley. What happened next was extremely frustrating. The staff member removed every item we had already carefully packed into carrier bags and placed everything onto the self-service platform so that he could rescan our entire shop. After completing this process, he simply apologised, told us that we could proceed with payment, and said sorry for the inconvenience. Quite frankly, this was an absolute nightmare. Not only had we chosen the self-scan specifically to save time, but we were then forced to stand there while our entire shop was unpacked and rescanned. Once this was finished, we then had to repack our entire trolley ourselves. The very reason we had chosen the self-scan service — to make the process quicker and more convenient — had completely backfired. My wife and I were extremely angry and frustrated because we had been effectively robbed of our valuable time. We had made a conscious decision to use a service Tesco promotes as a convenient alternative to queuing at the traditional tills, yet the experience left us feeling inconvenienced, inconvenienced again, and treated as though we were suspected of doing something wrong. I completely understand that Tesco has security measures in place to prevent theft, and I appreciate that staff may sometimes be required to carry out checks. However, there has to be a better way of managing this without causing such unnecessary disruption and frustration to customers who are simply trying to do their shopping. It also raises a very obvious question: what is the point of introducing and promoting a self-scan system as a quick and convenient option if customers can subsequently be subjected to having their entire trolley unpacked and every item rescanned? If Tesco wants customers to use self-scan services, then the system needs to be designed in a way that balances loss prevention with customer convenience and dignity. Customers should not be left feeling as though they are being treated like suspected criminals simply because they have chosen to use a service Tesco itself has introduced. We left the store extremely disappointed and angry about the experience. What should have been a straightforward monthly grocery shop became unnecessarily stressful and time-consuming. I would therefore like Tesco to investigate what happened, explain why our entire trolley needed to be rescanned, and explain what measures Tesco is taking to prevent other customers from having the same frustrating experience. I would appreciate a proper response rather than a generic apology, as this experience has seriously affected our confidence in using Tesco’s self-scan service in the future. Yours faithfully
• MO

  Mike O'Connor

  Sep 4, 2026
  1.0
  We used to use them for 6 years for shopping delivery once a week we live in a massionette and have 2 small children this was on our notesbut in the last month we had a "shift supervisor" turn up and say to my wife could you order less as all the drivers are complaining about having to climb the stairs and the management usually puts on an extra person to help unless its 1 delivery like that when questioned by my wife and that we pay monthly he changed to its ok dont worry. Today had a driver Mark turn up and just say you have 6 minutes then I am gone if you are finished or not very rude wouldnt let me take and speaking to his manager on the phone the whole time phone there dot com and spoke to Donna (I couldnt fault her thats why it has 1 star) as she explained she was told by drivers we take 20 minutes to offload and put away we move it from our front door to our kitchen which is 6ft away she didnt know about the previous issue and was understanding. I would just say dont do home delivery as the drivers will find a way to not deliver upstairs so in this case the drivers have won on it but want to warn so nobody else suffers the victimization and bullying of the drivers.