Tesco Extra

Reviews

• CD

  Carl Davey

  Jun 7, 2026
  2.0
  Shop here regularly and usually spend between £150-£200 per visit. They want us to use the self scanning handsets to reduce their staffing costs, but for some reason now on every visit to this branch we are getting stopped for security checks. The staff then have to rescan over 50% of the items we have scanned. It takes longer than queuing at a normal checkout! It is also damned annoying. I understand the occasional random check but everytime, come on it's ridiculous! We have never failed to scan an item and it only happens at this branch!
• BR

  B R

  May 26, 2026
  2.0
  Why does the security man who is always vaping outside always park in the disabled bay White fiesta AO62 ___
• TF

  TheImprovisedMan & Friends

  May 25, 2026
  3.0
  Nice parking facilities, but prices a no longer that competitive anymore in 2026. Also when it says "Extra long hoses" at the fuel pump, only to struggle to even reach passenger door.. That's kinda false advertising to be fair.
• CE

  Courtney Ellis

  May 23, 2026
  5.0
  Max at the customer service desk is honestly a credit to the store. He is such a nice and pleasant person who went out of his way to help me. Keep doing the great job you are doing Max
• PV

  P VB

  May 7, 2026
  1.0
  I placed a Tesco order on-line, that included Clubcard items. Some of those items were ‘promotional’, with a limited period. I booked a 1-hour delivery slot, within the promotional period, but Tesco sent me a text message, 1 hour before the start of that slot, saying they had cancelled the order "because of an issue in store" and that a refund would be with me in 3-5 working days. They also sent an e-mail with instructions of how to re-order everything. I followed these and was pleased to see that everything was still in stock and, when I moved the whole order back into my basket, that the cost was the same. However, when I clicked a new delivery slot the priced jumped by over £120. I found a contact number and rang it. The representative was very helpful and appeared to agree with my point that, If I have made an order, paid for it and selected a compliant delivery slot then, if the store had a problem, the order should be honoured - even if the delivery slot had to be changed. He said he didn’t really understand why this couldn’t be done but, because Club Card Department representatives were not available, suggested I ring after 9 the following morning. I did this and ended up talking to another helpful representative who, eventually, said she would have to talk to a manager and would get back to me. This she did - with the offer of a “Goodwill gesture” of £35. Over the years I have come to realise that such Goodwill gestures are, in point of fact, quite the opposite. They are, all too often, a mechanism designed to fob-off a customer while ABSOLUTELY NOT doing the right thing. That, in this case, would be honouring an order that was paid for and complied with all the relevant criteria but cancelled because of THEIR problem. It seems I am more principled than Tesco because I have told them to poke their non-goodwill gesture. Of course, there was no explanation of what the in-store problem was so I can only surmise that the £122.40 Club-Card saving in my basket was more than they wished to bear. Further, I don’t know WHICH store had the problem so will leave the feedback for Brooklands and Guildford which are, apparently, the most likely servicing deliveries to my area.