Nestled in the quaint market town of Staines-upon-Thames in Northwest Surrey, The Bells is the perfect village escape for both locals and passing city goers. Our traditional pub offers rustic country charm, fused with cosy corners and alfresco dining to enjoy with the whole family. Whether sipping a refreshing cocktail in our courtyard and soaking in the summer rays or indulging in our renowned Sunday roast next to the fire inside, you’ll feel at home and catered for any time of year.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.