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McDonald's

3.5
(864 reviews)

Business Details

+44 2085 468250
https://www.mcdonalds.co.uk

About

Fast Food RestaurantAmerican RestaurantChicken RestaurantBreakfast RestaurantDinerBurger JointRestaurant Delivery ServiceRestaurantMcDonald's
About McDonald's Units L5 & L6 The Bentall Centre Kingston Upon Thames. Since 1974, McDonald's has been dedicated to serving quality food and quick service, at an affordable price for our customers. Visit McDonald's Units L5 & L6 The Bentall Centre Kingston Upon Thames and choose from a menu of favourites, including McCafé® coffee, tasty breakfasts, delicious burgers like our Quarter Pounder®* with Cheese, McPlant, and more! Before you head out, check out the latest offers and order your food ahead on MyMcDonald’s app. Next time you’re looking for a treat, head to McDonald's Units L5 & L6 The Bentall Centre Kingston Upon Thames . We look forward to serving you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

McDonald's
Units L5 & L6 The Bentall Centre, Kingston Upon Thames, SRY
KT1 1TR, United Kingdom

Hours

Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 7:00 PM
Wednesday8:00 AM - 7:00 PM
Thursday8:00 AM - 8:00 PM
Friday8:00 AM - 8:00 PM
Saturday8:00 AM - 8:00 PM
Sunday10:00 AM - 6:00 PM

Menu

4 menus · 81 items

Explore offerings from McDonald's on Units L5 & L6 The Bentall Centre in Kingston Upon Thames, with popular mccafé®, burgers, chicken mcnuggets® & selects®, and fries & sides available at this location.

McCafé®

9 items

McDonald's Lunch & Dinner

53 items

McDonald's Breakfast Menu

15 items

Selected Restaurants only - Porridge

4 items

Reviews

3.5
864 reviews
5 stars
300
4 stars
200
3 stars
158
2 stars
63
1 star
143
  • SC
    Steve Cox
    Jul 27, 2026
    1.0
    Very slow service. My order number just vanished off the board and I had to ask twice before anyone would actually make up the order and give it to me. Burger was ok but the fries were anaemic, not crispy and luke warm. I expected better.
  • G1
    Girl 123
    Jul 20, 2026
    1.0
    They forgot my patty in my DOUBLE quarter pounder! Not pleased
  • KM
    Kelly Mells
    Jul 18, 2026
    1.0
    That manager sourabh needs to go!! I saw him shouting at his colleagues in such a rude manner, on top of that I got given the wrong order & got ignored 😡😡😡😡
  • RM
    Ryan Min
    Jul 16, 2026
    1.0
    화장실은 아주 더럽고 청소를 안 하는거 같아요.인종차별도 하는 것 같아요. 어머니와 같이 4인석에 앉을려고 했는데 안된다면서 2인석으로 가게 했는데 백인 2명이 4인석에 앉았는데 보고도 내두었어요.
  • DC
    Daimen Chan
    Jul 5, 2026
    1.0
    Absolutely disgusted with the hygiene and customer service at this branch (Bentall Centre, Store 0642) on 05/07/2026 around 10:58 AM (Order 057). I found a long hair baked into my Sausage & Egg Muffin. When I showed it to the staff member (Puja) and the Duty Manager (Sourabh), Manager Sourabh immediately snatched the contaminated burger and threw it in the bin, blatantly destroying the evidence before offering any proper resolution. Since breakfast was over, Sourabh initially promised I could choose "any burger" from the main menu as a replacement. However, when I asked for a Double Filet-O-Fish, he suddenly went back on his word, claiming it was "too expensive," and forced me to accept a single Filet-O-Fish instead. When I tried to express my frustration at this completely unprofessional handling, Sourabh lied to my face, stating there was "no way to complain" about the issue, clearly trying to cover up his store's negligence. After handing me the cheaper burger, he quickly hid in the back kitchen and refused to come out to avoid any further accountability. To make matters worse, while I was dining, I saw several other groups of customers complaining at the counter. This place is a systemic mess. I strongly urge McDonald's UK head office to review the CCTV footage from the front counter between 10:58 AM and 11:15 AM to see exactly how Manager Sourabh treats customers and destroys contaminated food. Avoid this branch at all costs!

Frequently Asked Questions About McDonald's

What time is Breakfast served?

Our breakfast menu is served until 11.00am. In 24-hour McDonald's restaurants breakfast starts at 5am. Where a restaurant is not open 24-hour breakfast is served from opening until 11am.

What time is Lunch and Dinner served?

McDonald’s Lunch and Dinner menu is served from 11am until the restaurant closes. In 24-hours restaurants between 5am and 11am breakfast is served.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 16, 2026Yext Knowledge Graph
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