Tesco Superstore

Reviews

• RC

  Rich C

  2 days ago
  4.0
  Everything apart from some me items not on-shelf, but can order
• CL

  clive leswell

  6 days ago
  5.0
  Good toilet stop 😁
• KJ

  Kevin Jordan

  Jun 10, 2026
  2.0
  This is a large nice store but the men's toilets are a disgrace for a company of this size. They smell and the condition of the pans are terrible. Whoever is being paid to clean them needs to get trained in modern cleaning product.
• MP

  Michael Pitt

  May 18, 2026
  1.0
  Been coming here en route to work for 6 months. Never hand wash available in toilets and always disgusting. Do you actually have cleaners?
• PV

  P VB

  May 7, 2026
  1.0
  I placed a Tesco order on-line, that included Clubcard items. Some of those items were ‘promotional’, with a limited period. I booked a 1-hour delivery slot, within the promotional period, but Tesco sent me a text message, 1 hour before the start of that slot, saying they had cancelled the order "because of an issue in store" and that a refund would be with me in 3-5 working days. They also sent an e-mail with instructions of how to re-order everything. I followed these and was pleased to see that everything was still in stock and, when I moved the whole order back into my basket, that the cost was the same. However, when I clicked a new delivery slot the priced jumped by over £120. I found a contact number and rang it. The representative was very helpful and appeared to agree with my point that, If I have made an order, paid for it and selected a compliant delivery slot then, if the store had a problem, the order should be honoured - even if the delivery slot had to be changed. He said he didn’t really understand why this couldn’t be done but, because Club Card Department representatives were not available, suggested I ring after 9 the following morning. I did this and ended up talking to another helpful representative who, eventually, said she would have to talk to a manager and would get back to me. This she did - with the offer of a “Goodwill gesture” of £35. Over the years I have come to realise that such Goodwill gestures are, in point of fact, quite the opposite. They are, all too often, a mechanism designed to fob-off a customer while ABSOLUTELY NOT doing the right thing. That, in this case, would be honouring an order that was paid for and complied with all the relevant criteria but cancelled because of THEIR problem. It seems I am more principled than Tesco because I have told them to poke their non-goodwill gesture. Of course, there was no explanation of what the in-store problem was so I can only surmise that the £122.40 Club-Card saving in my basket was more than they wished to bear. Further, I don’t know WHICH store had the problem so will leave the feedback for Brooklands and Guildford which are, apparently, the most likely servicing deliveries to my area.

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