Subway

Reviews

• SD

  Sam Derry

  Jul 28, 2026
  1.0
  If i could give this place Zero stars I would do. I'm an out of towner & was visiting my son & whilst shopping at Tesco (which was a Shambles of an experience on its own) i decided to pop upstairs to get a bite to eat. We tried the Cafe first, but was told that they were having half an hour break. So we did our shopping, then went back upstairs. Still no luck with the Cafe, so we thought we'd call into Subway. The place was empty, one of the workers was sat in the corner on his phone & he barely looked up. We had a look at the menu to decide what we wanted. The guy finally put his phone away & got up. We were thinking he was walking over to take our order, but no, he walked through to the back area. We were stood there for nearly 10 minutes ask in all. In the end we left. I spoke out as we were leaving & said I presume you're not open considering no ones come to take our order? To hear the reply..... I WAS JUST. Well I didn't wait to hear the rest. I told them they'd lost a couple of customers & then we left without having had any food. Customer Service is almost none existent & I definitely won't be going back again 😡
• KS

  Kayleigh Szymon

  May 22, 2026
  1.0
  I had a very disappointing experience with Subway in Yeovil. My order was incorrect, and one of the meals was completely missing. When I tried to resolve the issue, the customer service was extremely poor. Staff either hung up during calls or refused to involve a senior member of staff when requested. Eventually, I spoke to someone who claimed to be a senior, but they were unhelpful and dishonest about being able to resend the missing meal. The lack of accountability and basic customer service was frustrating. I would not recommend this location based on this experience.
• DC

  Danni Cousins

  May 22, 2026
  1.0
  Forgotten some of our group order. Some orders were wrong. Was told they would redeliver my missing item within half an hour. An hour and a half later still not here. Phoned back and they hung up on me and then wouldn’t answer phone to my number. Used a different phone and they answered straight away. Staff were making up excuses. Wouldn’t recommend unless you have spare time on your hand to chase up your food.
• FC

  Food critic

  Jul 5, 2019
  1.0
  I went in and asked for a 6inch spicy Italian on herbs and cheese. At this point I asked about having cheesy garlic bread, and the young lady behind the stand said it would cost extra. I said Yh ok implying I will have that. She then continued the process and put it in the oven to get toasted without the cheesy garlic bread on it when it came out I asked her haven’t you put the cheesy garlic bread on it she looked at me and said that will cost you extra and it’s only on Italian bread. I replied you said that before and I said Yh ok but you didn’t mention it only being on Italian that was the mistake! I then said never mind but all the while I got the feeling that she was very unimpressed she had to remake another when it’s not a big deal at all. None of this really bothered me until I sat down after paying and overheard the young lady bad mouthing me to her coworkers on how annoyed she is. When all the while she failed to explain everything to me properly in the first place. I don’t know if something else had annoyed her that day but the passive bad attitude I received and bad mouthing me wasn’t necessary