wagamama - birmingham airport

Reviews

• KK

  Kat

  Oct 5, 2026
  1.0
  Ordered food around 6:10-6:15 with my colleagues who got their food within 10 minutes. At 6:55 I still had not received any food, after querying it 20 minutes prior I was told it would be another ‘6’ minutes around 6:35. I was offered no apology regarding this wait at any point or assured that my food was being cooked at all, no staff came to check the table the whole time we were there. I had to flag down one of the staff members who told me the above. Several of the staffs attitude was poor. I had to cancel my food because we had to head for the gate shortly after 7. No apology for waiting 40 minutes for food. Would not recommend based on poor attitude and service.
• JS

  Johnathan Sanders

  Oct 4, 2026
  1.0
  Refused service at 20:00 despite wagamama's website and Google showing a closure time of 21:30. When I advised that to the customer service agent he told me it was because the takeout ordering machines were broken and that's why they were closed despite signs showing 'Please wait to be seated' and not being offered the option to eat in. Raised a complaint to Wagamama's directly for the poor service
• OB

  Olly Benson

  Sep 26, 2026
  1.0
  Worst Wagamama experience ever. Given Wagamama is known for quick service and this one was in an airport, we thought it was a fairly safe bet for a pre flight meal. It wasn't just that it was slow (drinks turning up after the food, which wasn't quick etc), or that they missed an entire meal off the order; it was that none of the staff seemed bothered. When three of us had food and the forth was still sitting there noone said "let me check where yours is" and when we called them over to ask they simply said "it was never ordered." Unfortunately wagamana's trick or writing the order on your table mat meant that this was clearly not true. Then instead of saying "let me get the kitchen to push that through" they simply added it to the order, so it took another 15 minutes. My daughter has the meal deal which included dessert - again we had to ask for this. When it arrived the server simply put it down next to the dirty main course dishes and I had to ask her to take them away. Pretty basic stuff for a restaurant. Staff were clearly much more keen to sit in the corner and gossip and there was no management type figure overseeing and making sure customers were being looked after. We like wagamana's and it was great news when they announced in Birmingham airport, but would we go back to this one again? Not on this experience we wouldn't.
• DE

  Dunia El-zahawi

  Sep 25, 2026
  1.0
  I visited this location last month before my flight and explicitly informed the team multiple times that I needed a strictly gluten-free and vegetarian meal due to coeliac disease and religious dietary restrictions. I ordered a gluten-free vegetarian breakfast sandwich. What followed was a complete breakdown in kitchen protocol: -My initial takeaway order contained bacon. -I returned it, and after a 10-minute wait, the kitchen handed me a second box—which also contained bacon (leaving even the front-of-house staff confused and frustrated). -A third roll was prepared. Running short on time for my flight, I took it and boarded, only to open it on the plane and find a sausage. Even if the sausage was plant-based, it wouldn’t have been gluten-free(read through the ingredients on their page), making it completely unsafe for a coeliac to eat. Failing to handle an allergen and dietary request correctly three consecutive times in a single visit is a serious food safety concern. I wasted my time and paid for a meal I couldn't consume. I will not be returning.
• EE

  Ellie Evans

  Sep 15, 2026
  2.0
  me and my friend came here to eat on the 25/8 before our flight to edinburgh, excited to try out wagamama’s breakfast for the first time. we were seated very quickly and orders were taken fast by our lovely waiter. the place was pretty empty (2 or 3 other tables) and we got our drinks almost straight away. we both ordered the avocado on toast, but mine was ordered with a lot of modifications due to food preferences etc. only 2 orders had been placed looking at the till, one of them being ours, however the chefs in there weren’t doing anything, literally standing around and looking at the screen, then chatting. the woman behind us had to leave without getting her food as the staff member was honest and said the chefs hadn’t even started it despite her ordering a while ago. when they eventually started making our order, the chefs were arguing continuously over it, that multiple other members of staff had to intervene and explain it wasn’t that difficult. mine arrived first, and tasted pretty good. however, my friends food took at least 15 extra minutes (i know that at wagas the food comes as and when, so it’s not a big deal), but hers came deconstructed which was confusing, she was given 2 pieces of plain toast, avocado in a bowl, and the eggs separately, which felt a bit sad and like the chefs didn’t care. we then paid our bill and left. we both work at Front of House staff where we live, so we always try to find the most positives we can, but this time it was quite difficult. To disclose, the Front of House team at this place are faultless, so lovely and very nice people that made us feel welcome. the issues here are purely down to the chefs. i do hope next time i return it has significantly improved!