Domino's Pizza - Slough

Reviews

• VP

  Vijay Parmar

  4 days ago
  1.0
  Customer Service Needs Serious Attention The biggest disappointment wasn't only that our paid order wasn't delivered — it was how the problem was handled afterwards. We contacted Domino’s Slough expecting someone to take responsibility and resolve the situation. Instead, the experience was frustrating and completely unprofessional, with calls being repeatedly terminated rather than the issue being properly addressed. There were family members and guests waiting for the food, yet no meaningful solution was provided. The order was never delivered and the money paid for it has still not been refunded. Problems can happen in any business, but good customer service is about how those problems are resolved. Unfortunately, this experience showed exactly the opposite. With so many alternatives available, Domino’s should seriously consider the damage this type of service does to customer confidence.
• BR

  BeeZeeBee Response

  4 days ago
  1.0
  Shocking Experience Very disappointing experience with Domino’s Slough. We were expecting a delivery that had already been ordered and paid for, but the driver refused to complete the delivery. We had guests at home and everyone was waiting for dinner. Because the situation wasn't properly resolved, we were left without the food and had to wait until around 12:30am before making alternative arrangements. What made matters worse was the customer service when we tried to resolve it. Instead of helping, calls were repeatedly ended and no proper solution was offered. The order wasn't delivered and, unbelievably, the payment still hasn't been refunded. When customers pay for delivery, they should receive their order or at the very least receive an immediate refund when Domino’s fails to deliver it. Extremely disappointing and certainly not the standard expected from such a well-known company.
• DD

  disha D

  4 days ago
  1.0
  Very Poor Experience We were waiting for a Domino’s order that had already been paid for, but the delivery was never completed. It was particularly frustrating because we had guests and everyone was left waiting for food until around 12:30 AM. The way the situation was handled by Harjot singh afterwards was just as disappointing. There was no proper resolution, and the payment for the undelivered order has still not been refunded. Customers have plenty of choices. If you take someone's payment for delivery, you should either provide the service or promptly put things right when something goes wrong. Very disappointing experience.
• VP

  Vijay Parmmar

  4 days ago
  1.0
  Completely Unacceptable Experience We ordered and paid for Domino’s delivery, but the driver refused to complete the delivery. Even worse, no refund has been received for the undelivered order. Our family had guests at home and we were relying on the food arriving. Because of the way this was handled, everyone was left waiting until around 12:30 AM before having to make alternative arrangements. When we contacted the store (Harjot Singh ) for help, the response was extremely disappointing. Rather than trying to resolve the problem, the calls were repeatedly ended and we felt the manner in which we were spoken to was rude and dismissive. We have retained recordings of the relevant calls. If Domino’s accepts payment for a delivery, customers should reasonably expect either their food to be delivered or their money to be refunded when the service isn't provided. This experience has seriously damaged our confidence in Domino’s and a formal complaint is now being escalated.
• MS

  M Sandhu

  Aug 28, 2026
  1.0
  I would never order from this particular branch again it should be closed down (senior management should investigate) They delivered an incorrect item, I asked for it to be rectified they said no problem. I thought great - turned up again a lot later (our food already cold by now) with another wrong item. Made the same mistake twice. Unbelievable. Driver had the cheek to ask for initial incorrect food back. For what? Surely that violates H&S. Will probably pursue a complaint of the delivery drivers behaviour with video evidence. Other dominos I've been to have been fine this branch needs needs looking into - look at the reviews...