URBAN is the home of delicious 100% beef burgers, succulent grilled chicken burgers, tasty homemade veggie burgers and hand-cut fries. With our signature Coca Cola® freestyle machine, you have access to over 125 drinks choices. You can also enjoy a refreshing ice-cold beer or a customised, hand-spun milkshake along with your burger. A healthier choice with flawless flavour, our signature smash-style patties keep customers coming back. Our secret sauce? Choosing only the freshest, best quality ingredients from local suppliers. It’s a commitment we’ve held true to since day one, and one we’ll never compromise on.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.