This profile is uncertified and using publicly sourced data
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Business Details
About
Ice Cream Shop
Founders, Asad and Gelato chef Paolo, had a dream: to create superb, fresh, delicious gelato for all to enjoy – handmade with love from the world’s finest ingredients. In 2012 that dream came true with Snowflake Luxury Gelato. A snowflake is a pure, intricate ice crystal – no two are the same. We make all our gelato by hand in the traditional Italian way, so each one is naturally unique, just like snowflakes, and your tastebuds. Our creamy organic Jersey milk comes from a family farm in Somerset, whilst our nuts grow in the Italian mountainsides. The raspberries and strawberries in our award-winning sorbetto are picked by hand in the garden of England – Kent.
Location
Hours
Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 5:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.