Greggs

Reviews

• DH

  David HORNE

  Sep 23, 2026
  4.0
  Greggs - the patron saint of the North 😉 Decent branch with helpful, friendly staff.
• SP

  Susana Pereira

  Sep 3, 2026
  1.0
  I placed an online order, number 5680, for collection at 7:30 am. When I arrived to collect my order, I said “good morning” to Emily three times, but she completely ignored me and acted as though she could not see me. I eventually had to speak loudly to get her attention. Her attitude towards me was extremely rude and arrogant. She told me to wait, and I ended up waiting for approximately 15 minutes, while she continued doing other things and serving other customers. I explained that I had already been waiting for 15 minutes, but instead of apologising or assisting me, she told me that next time she would not serve me, saying that there was not enough staff and that the shop was closed. I find this completely unacceptable. If customers are able to place an order online for collection at a specific time, I expect that order to be ready and that I will be treated respectfully when I arrive to collect it. This is precisely why I place my orders in advance. Unfortunately, this is not the first time I have experienced this behaviour from Emily. A few months ago, my husband also made a complaint about the same staff member for similar behaviour. On that occasion, we were also asked to leave the café. I would like to make it clear that all the other Greggs employees I have dealt with at this branch have been extremely friendly and helpful. My complaint is specifically about Emily's repeated behaviour towards me and my family. I work at Cribbs Causeway, and regardless of whether I worked there or not, I believe every customer deserves to be treated with basic courtesy and respect. Emily's behaviour was rude, dismissive, arrogant and completely inappropriate for someone working in a customer-facing role. I would therefore ask Greggs to investigate this matter properly, including looking into my previous complaint and my husband's complaint regarding
• TB

  TROY Barnett

  Aug 19, 2026
  5.0
  Greggs what can you say pies rolls cakes coffee tea perfect
• SA

  Spencer Allen

  Aug 3, 2026
  1.0
  Only went in for a coffee. Staff more interested in talking to each other. Everything dirty!! Every table needs wiping, all floors need sweeping - there’s food over all the floors. Even the kitchen where they were making drinks is covered in spiky food/drinks and sugar. Sort it out Gregory
• AK

  Alex "Cueball" Kelly

  May 12, 2026
  5.0
  Great store that’s become a regular visit at Cribbs. Excellent friendly service from Nuala and Aaron!

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