The official Black Horse Ipswich site. A 16th Century Inn, this pub offers live music most weekends, is a stone’s throw from the new Wolsey theatre, is next to St Mary at the Elms, and is just a few minutes walk from the main shopping arcade. The old carpark is being changed into a garden (Tipplers Garden) with tables under the trees and a view of the church. A place to rest when shopping, drink after the theatre or party on a Saturday night. All welcome.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.