GP
Glynn Powell
Apr 15, 2024
I had the unfortunate experience of visiting this place on Sunday 13/04/24 with a friend of mine. I’d had a heavy day the day before, drinking copious pints of Guinness in Melrose and Galashiels so was looking forward to a nice cooked breakfast.
Upon arriving, we stood waiting to get served for about five minutes whilst a young female member of staff completed ignored us and seemed to be wiping down the same surface over and over again before doing the same with some bottles.
Eventually, a male member of staff with the charisma of a pencil eventually asked us what we wanted. I asked for a ‘big breakfast’ but requested the tattie scone, beans and hash browns be substituted for a couple of eggs. At other places I’ve eaten, 90-odd percent of the time, this is fine, but not at the Tesco Café, Galashiels. Oh no, they don’t do substitutions. I told Mr charisma of a pencil to forget it and took a seat whilst my pal ordered.
Hungry, I thought I’d go down stairs to the main shop to get something to eat instead. I purchase some cold Italian meats and some cheese and took my food back to the café where my pal was eating his miserable looking excuse for a breakfast. I ate my meat and cheese with him at the table which I have to say, was very enjoyable. After I’d finished my food, an older lady came over and said in quite a surly manner, I couldn’t eat food not purchased in the café in the café. “Too late” I said, “I’ve already eaten it.” Besides, I’d bought it in the main Tesco shop so I couldn’t see the problem. It’s not as if I’d brought in my own food and eaten that.
I politely informed her that had my simple request for the aforementioned substitution be accommodated, I wouldn’t have had to go and get the meat and cheese from the main shop. Their inflexibility was the cause of my alternative dining choice and I let her know that.
Needless to say I won’t be back to this soulless, unaccommodating excuse for a café. Ignorant, uninterested and inflexible staff along with awful looking ‘food’ make this place somewhere to give an extremely wide birth.