AR
Ambalika Rana
6 days ago
⭐ Very disappointing service – one of our worst experiences
We had been having a lovely day with our family and were really enjoying ourselves until we stopped at Subway Perth around 4:15 pm. Unfortunately, the experience completely changed the mood of our day.
When we walked in, one member of staff was cleaning the seating area. She didn’t greet us, acknowledge us, or even look at us. It immediately gave us the feeling that our presence was unwelcome. I politely asked, “Are you open?” She said yes and went inside.
She then came back and told us there was no sitting and started cleaning again. I looked at her, and she simply said, “I’m coming.” Meanwhile, another member of staff came out and started serving us.
What surprised us most was the attitude from both members of staff. It almost felt like they were competing with each other to see who could be the rudest — and unfortunately, both were equally unpleasant.
My parents are 70+ and cannot stand for long periods, yet we were told we couldn’t use the seating area even though the entire seating area was empty and it was only around 4:15 in the afternoon. We weren’t there late at night or causing any disruption. We simply wanted to sit down, eat our food and enjoy some time together.
None of us argued with the staff. I didn’t say a single rude word, and neither did my parents or children. But sometimes you don’t need words — the attitude and energy of the staff say enough. We all felt extremely uncomfortable and unwelcome.
We were paying customers who simply wanted to enjoy our food. Instead, what should have been a pleasant family day ended with a very unpleasant experience.
If you don’t enjoy working with customers, it’s fair to wonder why you choose a customer-facing job. People come into places like this to enjoy their food and their time — not to have their peace disturbed by someone’s attitude.
This was, without a doubt, one of the worst customer service experiences we have had, and unfortunately it completely ruined the end of what had otherwise been a lovely day.
We walked in and the ladies working there came up to us and said there is no sit in even though the whole place was completely empty. Then as they were serving us the where sighing and visabily showing us the rudnees on there face horrible service and highly wouldn’t reccomend.
LC
Lauren Campbell
Aug 5, 2026
Arrived at the shop at 7.40pm, shop closes at 8pm as advertised and employee turned us away stating the shop was closed as she continued to make up another order Infront of us.
RM
Robbie Marshall
Aug 5, 2026
7:45 turned up rude woman at desk said it's closed but doesn't close for another 15 minutes but she just didn't want to do her job
Very disappointed with the presentation of my sub today. As you can see from the photo, it was wrapped with no care, the fillings were spilling everywhere, and it wasn’t even cut properly, making it a complete mess to eat. Unfortunately, this isn’t the first time I’ve had this experience with the taller female member of staff. In contrast, the shorter lady who usually works mornings is always lovely, takes pride in her work, wraps the food neatly, and prepares everything properly. I hope the store can improve consistency because the difference in care and quality is very noticeable.Very disappointed with the presentation of my sub today. As you can see from the photo, it was wrapped with no care, the fillings were spilling everywhere, and it wasn’t even cut properly, making it a complete mess to eat. Unfortunately, this isn’t the first time I’ve had this experience with the taller female member of staff. In contrast, the shorter lady who usually works mornings is always lovely, takes pride in her work, wraps the food neatly, and prepares everything properly. I hope the store can improve consistency because the difference in care and quality is very noticeable.