I visited this Greggs recently and, overall, had a really positive experience. A particular shoutout to the red-haired staff member who served me; friendly, efficient and genuinely pleasant throughout. They clearly take pride in their work, and that kind of customer service really makes a difference.
One thing I did notice, though, was another customer being unnecessarily rude and impatient while the staff were in the middle of cleaning the store. From what I saw, the team were simply doing their job and trying to keep the shop clean and safe. There’s really no need to give staff a hard time for that, especially when they’re already working under pressure.
So, while there’s always room for improvement in any store, the service I received was excellent. The red-haired team member deserves recognition for how professionally they handled things. Hopefully more customers remember that basic patience and respect go a long way.
Red hair girl was ignoring and started doing something else when i needed to be served, which was kind of rude.
PM
Peter Menzies
5 days ago
A two-star food review and yet still five-star overall because of the staff, quite frankly. I walked in in the morning, and it was a long day ahead of me, a lot of driving. And I just came up to the counter, and Matthew behind the counter, young lad, just gave us a bit of cheek and a smile. There was a driver right beside me who we, we both got a bit of personality, and I don't think he realized how much it meant. When you're doing a lot of miles in front of you and the roads as hard as they are these days, it makes a difference to just take a break and actually get somebody being a bit nice and a bit joyous with you, with you.
The driver beside me was looking at a long drive up to Invergordon and probably not making it in one run. He'd already had problems the night before with his vehicle being broken into, and yet we could both smile with just a bit of niceness being given to us in, God forbid, a Greggs. I'm sorry, your bacon's not that good, your rolls aren't that good, and neither's your coffee.
But when you give service like that, you're getting five stars from me, most definitely. Why? Because it made a difference. Thank you very much for really caring. And whoever the manager is of this store, both him and actually the older lady who was on that day need a wee pat on the back. I know working in that sort of a job, you never really get a chance to make a connection, but they did to us.
Thank you very much.
So handy when your in between coach journeys but unfortunately the service wasn't great 1st the pensioners at the Greg's where really rude jumping infront with a rude demeanor and staff served them 1st. Then my pasty was cold and flat, my donut topping was all stuck to the bag, a peace of baking paper could of solved that. Then I ordered an ice coffee the staff didn't understand that the sugar should be added before the ice for Obvious reasons, the staff looked at me like I was insane when I brought it up and I left with a very gritty iced coffee after Sugaring my I've coffee with packet sugar lol train your staff Mr Greg.
DB
David Barclay
Jul 27, 2026
Great food, nice and hot - great range and availability - fast friendly service