Domino's Pizza - Tenby

Reviews

• CH

  Chris Holmes

  Oct 4, 2026
  1.0
  The greasiest Dominos I’ve ever eaten. Toilets out of order and a dog roaming around off lead in the store. Friendly staff but on balance would not return. Edit: you can see the company reply below. My receipt/order number went in the bin along with my greasy £16 pizza. If they can’t figure out my complaint from my review then they clearly need new management as well as new floor staff.
• SN

  Simon Nand-Lal

  Sep 16, 2026
  2.0
  Live in Tenby so regular customers at Dominos but oh my, what has happened to the Hot and Spicy pizzas (pic attached). The beef is incredibly sparce now, so much so that we had several slices which only had 1 piece of beef on them and the cheese also, is hardly endulgent. Please please dont scrimp on the ingredients - it ruins the experience. A disappointed regular customer
• BD

  Betsan Davies

  Sep 5, 2026
  1.0
  Disgusting service from the manager of the store(a woman) she wouldnt give her name. Ive never received such bad service in all my life. We ordered a pizza, wasnt delivered, then was told there was nothing they could do even though we paid for it and they hadn't delivered it. My husband went down to the store which he was faced with more attitude from the manager. I will definitely making a complaint to trading standards. DO NOT ORDER FROM THIS TENBY DOMINOS!!!!
• MS

  Mystery Shopper

  Sep 1, 2026
  1.0
  Abysmal Customer Service Our experience was extremely disappointing and, quite frankly, some of the worst customer service I’ve encountered. When we visited, there were only a handful of customers in the shop. After queuing at the counter for several minutes, a young member of staff appeared and told us, “It’s online bookings only.” I explained that we were unable to get online. His response was, “It’s online only, that’s what I’ve been told,” before turning his back and walking away. A lady then came over to the till and repeated the same “online only” explanation. I again explained the situation. I had tried using two different mobile phones, neither of which had a signal, and the in store Domino’s WiFi also wasn’t working. Her response was, “Well, the WiFi doesn’t work. It’s never worked since I’ve been here. You’ll have to go outside to get a mobile phone signal.” The fact that there was a thunder and lightning storm taking place outside at the time seemed to make this suggestion even more ridiculous. I then asked why they couldn’t simply take the order manually. Her response was, “There’s nothing I can do,” despite her standing directly in front of a row of tills. I then asked why online orders were being prioritised over physical customers who had actually come into the shop and wanted to place their order in person. She sarcastically replied, “Uh, because they’ve ordered.” I found the tone unnecessarily condescending and completely unhelpful. I asked again why customers who had physically come into the shop were being placed behind online orders, effectively meaning that customers who want to shop in person aren’t actually able to do so. She then explained that they were short staffed and struggling as it was, before turning her back and walking away without offering any solution whatsoever. I completely understand that staff can be busy and that staffing levels can sometimes be an issue. However, none of that excuses the way we were spoken to or the complete lack of willingness to help find a solution. Being told to stand outside in a thunder and lightning storm simply because the shop’s own WiFi doesn’t work, while staff refuse to take an order manually despite having tills directly in front of them, is frankly unacceptable. The whole experience left us feeling as though our custom simply wasn’t wanted. Abysmal customer service.
• ST

  Sahil Tamhankar

  Aug 30, 2026
  1.0
  The worst Domino’s experience ever! Absolutely terrible service. The staff had no manners or professionalism when speaking to customers, which made the whole experience even worse. On top of that, our food was not delivered to the location we provided. Instead, we were told to go and collect it ourselves. This is completely unacceptable, especially when we had paid for delivery. I would give 0 stars if that were an option. Very disappointing experience and definitely not the level of service I expected from Domino’s