We had such a lovely dinner! The food was delicious, and the atmosphere was amazing, making the whole experience even more enjoyable. Our server, Sauve, was absolutely incredible, so kind, attentive and welcoming. They really made us feel looked after and went above and beyond to make our evening special. Would definitely recommend and come back again!
⭐ 1/5 – Absolutely Appalling Service. Never Again.
I genuinely struggle to understand how Zizzi considers this an acceptable standard of hospitality. What should have been a simple, enjoyable meal turned into an absolutely disgraceful experience.
TWO HOURS. That is how long I had to wait for a pizza. Not a three-course meal, not an elaborate dish requiring hours of preparation. A pizza. At a restaurant that supposedly specialises in Italian food.
What makes this even more unacceptable is the complete lack of customer service throughout the experience. No meaningful communication, no reassurance, no sense of urgency and seemingly no regard whatsoever for the customers sitting there waiting.
There is a difference between a restaurant being busy and a restaurant being fundamentally incapable of delivering even the most basic level of service. Unfortunately, Zizzi demonstrated the latter.
Customers are not paying simply for food. They are paying for an experience, for hospitality and for the reasonable expectation that their time will be respected. Zizzi failed spectacularly on every front.
The most insulting part isn’t even the two-hour wait. It’s the apparent indifference towards the people expected to tolerate it.
If a restaurant cannot manage something as straightforward as preparing and serving a pizza within a reasonable timeframe, serious questions need to be asked about its management, organisation and commitment to customer satisfaction.
This was not just disappointing. It was an embarrassment to the Zizzi brand.
My advice? Save your time, save your money and take your business somewhere that actually values its customers.
An utterly unacceptable experience, and one I have absolutely no intention of repeating.
RZ
Rafał Bednarski (Zentharion)
Oct 6, 2026
Great experience at Zizzi Oxford!
We had a lovely meal here and the service made the evening. Our hostess, Mruda, was warm, attentive and genuinely welcoming from the moment we walked in. She made sure we were seated quickly, checked in at just the right moments and was happy to help with recommendations. The food arrived fresh and tasty, the atmosphere was relaxed, and the whole visit felt easy and enjoyable.
Thank you, Mruda, for the great service! We'll definitely be back.
TG
Talitha Guenka
Oct 3, 2026
We ordered two six layer lasagnes and food was great. Complimentary nibbles to start and two small cups of hot chocolate were served at the end. Service was also amazing, Ashley was very attentive and helpful. Thank you, we will definitely come back!
PL
Paul Lawrence
Sep 30, 2026
Left waiting far too long uponarrival. Just to say first and foremost, Katie our server was great, very attentive and on the ball so this negative review is no reflection on her. Waited to be seated, in a large restaurant with two small tables occupied only. Once seated, waited ages again to order drinks. My white wine was room temperature, very very disappointing start. As a regular wine drink, white wine especially, should be chilled super cool. I had to ask for ice to be added to my second glass. Ordered starters and main course with a side of garlic bread and to our horror it all arrived together at the same time. Mediocre food aside, we witnessed at least 16 other diners arrive, waiting by the lower door, only to be completely ignored and so they all left. Finally, Ordered two coffees that took nearly 20 minutes, before I asked where they were, they hadn't even been started. Wr cancelled them and pur Tiramasu and left feeling very disappointed. The two guys, one front of house and one in the kitchen, well, have no idea what they were doing, Katie was the only one running around, and they were just exchanging cheeky banter. Katie, a word of advice, you are wasted there, leave the cheeky boys to run it, it will soon be out of business.