Lusso has been making Italian style gelato since 2014, you might have seen our bright blue van on Northbrook Street in Newbury or at local events! We opened our 1st restaurant in 2016 – an eatery based on the unique concept of merging a gelateria with a pizza restaurant. Our artisan products are freshly prepared, using high quality local ingredients wherever possible, served with a smile in a relaxed, laid back, friendly atmosphere.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.