Papa Johns Pizza

Reviews

• SS

  Soph

  5 days ago
  1.0
  My partner ordered pizzas and dessert late in the afternoon. Waited over an hour for the food to arrived. Partner rang them up to find out what happened to our order. They said the driver has got 3 more pizzas to deliver.. Over and hour half later ..food arrived my partner to the boxes and it was stone cold. The driver said it's warm. My partner said I've just touched the box its stone cold. The driver was so rude and ended up touching one of the pizzas with his BARE HANDS !! And rudely said its warm. My partner refused to take it. We only live a mile away from this place the food should of arrived HOT. No one wants to eat cold food. £40 down the drain. Thanks. This place needs closing down. Not worth the wait / nor money!
• SG

  Sam Griffiths

  6 days ago
  1.0
  Couldn’t tell you what the food was like. It never turned up. No answer from the phone or online chat. Raised a dispute with just eat and NatWest. Fingers crossed they go out of business soon so nobody else has to waste so much time.
• SR

  Sebastian Roberts

  Aug 26, 2026
  2.0
  Food was grand, but customer service was awful, phone call that was picked up got acknowledged, then we had an actual issue then they hung up . Really quite poor. Wish I was at shop to complain.
• FD

  Filip D

  Aug 17, 2026
  1.0
  The food is usually OK and I’ve never really had an issue with the pizza itself, but the service this time was absolutely shocking. My order was marked as delivered on the app, yet I had not received anything. When I called to find out what was going on, instead of actually trying to resolve the problem, the person on the phone decided to lecture me about “dignity” and basically talked to me like I was the problem. Completely unacceptable customer service. What makes it worse is that the order showing as delivered when it clearly wasn’t makes you wonder whether this is being done deliberately so it looks to their head office like everything has been completed and delivered on time. The food may be OK, but the staff attitude and especially the person answering the phone were as bad as it gets. You can have the best pizza in the world, but if you treat customers like this, people simply won’t come back. Absolutely disgraceful experience. And just to finish it off — no cheese on the pizza. Seriously
• PT

  Paul Twiner

  Aug 7, 2026
  1.0
  Horrendous experience with Papa Johns. I placed an order online and after one hour I phoned to see where my order was. I was told to call back after 10 minutes if I'd still not received it. I called back 15 minutes later. Now 1 hour and 15mins waiting. I was told it would be with me in 10 minutes and if not to call and speak to the manager. An hour and a half later I called back, I was told to hold and the manager would be with me soon. I was on hold for 25 minutes! No manager answered and not even the previous employee. The food finally arrived after after waiting for an hour and 40 minutes. The food was still warm but far from fresh. I had two very tired and hungry children and didn't really eat much after all the rigmarole involved. Please take note and be prepared for appalling customer service and pizza that is not all that great. I went with Papa Johns just to try the pizza. Next time I'll stick with Dominoes.... Shame on you manager of the Bicester store. Clearly has no time or respect for the customers.