The Granby Hotel

Reviews

• LT

  Lucy Taylor

  2 days ago
  5.0
  We visited The Granby a couple of times during our stay in Whitby and really enjoyed both visits. The new furniture and layout are a great improvement, the staff are friendly and the food is lovely! A special thank you to the barmaid who was so kind when we accidentally spilt a drink at our table. She came straight over and replaced it free of charge, which was such a lovely gesture and really appreciated. Thank you again! We’ll definitely be back on our next visit to Whitby! 😊
• GC

  Gary Collins

  6 days ago
  5.0
  I stayed for two nights, location is very central in Whitby. Very handy as all things are walking distance. Lovely pub and lovely food. Landlady is lovely with a warm friendly smile. If you stay have the breakfast, it’s great.
• MR

  Martin Ranby

  Sep 30, 2026
  5.0
  Excellent service. The staff could not do enough for us. The rooms were ready when we arrived and we found them to be clean and comfortable. We had our evening meal and a full breakfast the next morning, the food was delicious. We will definitely stay again the next time we are in Whitby.
• TK

  Trinity Kai

  Sep 13, 2026
  1.0
  Our experience at the Granby Hotel in Whitby was shockingly poor. We booked two nights (8–10 September) through Booking.com, where the hotel was listed as dog‑friendly. Check‑in was uneventful, but as soon as we reached our room a staff member ran up the stairs shouting that dogs were not allowed. The tone was aggressive, humiliating, and completely unprofessional, especially as this happened in front of other guests. We calmly explained that the listing stated dogs were welcome, but the staff member continued to speak to us in a hostile manner and phoned the manager, repeating that we had booked through Booking.com — clearly suggesting this was a recurring issue. We were eventually told we could stay “fine, I guess,” but only if our dog was “absolutely quiet,” and that they would have to explain to everyone that this wasn’t normally allowed. At that point we felt unwelcome, embarrassed, and uncomfortable remaining in the building. We spent an hour searching for alternative accommodation, found nothing available at short notice, and ended up driving four hours home. Booking.com later confirmed that the hotel changed its pet policy after we booked and never informed us. The hotel also ignored Booking.com’s attempts to contact them. This ruined our holiday and left us out of pocket. We would strongly advise checking policies carefully and being prepared for poor communication and unprofessional behaviour.
• MS

  Mark Sumpton

  Sep 11, 2026
  2.0
  We visit Whitby a few times a year and tend to go to the Granby for a meal after coming across it in about 2017, foods always been amazing. We were intrigued to see how it was now it had changed hands and had a make over. We first tried to eat there in July after it had been taken over but unfortunately they had apparantly ran out of all food, so we managed to pop in yesterday while we were in Whitby. Very disappointing. Menu has gone a bit like a wetherspoons, portion sizes seem to have been made a lot smaller and you used to get proper home made chips, now they are frozen or oven chips. My first choice was gammon ( to see how it compared to what you used to get) but unfortunately they were out of that. I opted for all day breakfast. Like I said , frozen chips, and a small handful at that, sausage seemed to be the cheapest sort of sausage, bacon ok, eggs cooked to a solid yolk. My husband enjoyed his cheese burger but even so he had half the amount of chips as you used to get. No one brought us knives and forks, i got up and got them after my husbands meal had been served and while i waited a further 5 mins for my own to be served. On the table next to us was a gentleman with his autistic son. The gentleman had finished his meal before his sons lasagne was even placed in front of him. And as for the make over, deco good but more high chairs that normal ones which are not to good for us 5ft people. Not sure we will visit the Granby again. Sorry, just not a patch on how it used to be.