This profile is uncertified and using publicly sourced data
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Business Details
About
Chocolate ShopCoffee Shop
Artisan chocolate producer with café.
We use the best local produce from Richmond businesses in our breakfasts and lunches.
We bake our own cakes on the premises and serve THE best coffees and hot chocolates including our renowned mochas made with Belgian chocolate and local organic milk.
Enjoy the beautiful surroundings whilst watching our chocolatiers make our luxury chocolates and perhaps take some home with you
Dog and human friendly.
Location
Hours
Monday9:00 AM - 4:00 PM
Tuesday9:00 AM - 4:00 PM
Wednesday9:00 AM - 4:00 PM
Thursday9:00 AM - 4:00 PM
Friday9:00 AM - 4:00 PM
Saturday10:00 AM - 4:00 PM
Sunday10:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.