Frankie & Benny's - Bristol Airport

Reviews

• WM

  Wyatt Middleton

  Oct 5, 2026
  4.0
  A lovely airport restaurant with excellent service. I really enjoyed my visit, and the team made me feel welcome and well looked after. The service was friendly, professional, and attentive, making it a great place to relax before my flight. Thank you to the staff for their hospitality—I’d happily recommend this restaurant and look forward to returning the next time I travel through.
• RG

  Rhys Gray

  Oct 3, 2026
  1.0
  Arrived at 11.15 for some food to be told that breakfast was finishing and lunch was starting at 11.20. The menu was not available even at 11.35. Eventually we order our food to be told that there are no burgers available. We order our meals, to then be told that one of our options was also not available. As we are waiting for the two meals we have ordered. We see burgers leaving the serving area. Disgusting service staff seem to be more concerned with chatting to eachother than service. Most of them half asleep too. I understand it is a busy place but this is the worse service we have received in any establishment.
• MS

  Matthew Simmonds

  Sep 28, 2026
  5.0
  Della was absolutely brilliant and so accommodating with both myself and my partner. After dealing with airport delays, we were pretty stressed trying to find somewhere to sit and grab a drink before our flight. Della sorted us out straight away, got us seated quickly and made sure we were looked after without any fuss. We were able to relax, have a drink and still leave with plenty of time to board our flight. Exactly the kind of friendly and efficient service you need at this time in the morning. Thank you, Della you made a stressful morning a lot easier!
• HW

  Helen Wilks

  Sep 27, 2026
  1.0
  We arrived at 1130am to be told breakfast was over and lunch would be another 20 mins. A chain restaurant unable to organise a lunch immediately following breakfast. Anyway we were seated, and we ordered some drinks. Drinks arrived and were handled at the top of the glass instead of the bottom. The server also spilled milk onto the table and floor, luckily none over us. Then the food. The meals came with missing items and when questioned were told didn't have them. Maybe if we had been told from the start we would have ordered something else. Overall a super disappointing visit with all staff appearing to be on their first day. Utter chaos.
• SS

  Simz

  Sep 25, 2026
  1.0
  I'm here now. I tried to order a vegan breakfast, I missed the cut off by 15 minutes. Ok. I'll have the veggie brunch, which is exactly the same as the vegan breakfast, only with this one I can't add scrambled tofu like I can on the breakfast menu. "We don't have it" said the surly, scruffy waiter. I laughed that off. Went to order it on the app again, and there's no option to order that brunch without egg, so I had to go back to the bar again to be told by said same scruffy surly waiter, 'you'll have to come to the till then'. Off I go. He puts the order through and asks if I want anything in place of the eggs I can't have. 'well, I'd like some tofu' I said. "I just told you, we don't have any'. They had it 15 minutes ago. One can only assume that once the breakfast period ends, they yeet all the tofu straight into the bin. Food still took ages to arrive. As did the drink (15 minutes for a pint of cider in a half empty restaurant. There a reason this is the only restaurant you'll ever find a table in at Bristol airport. Because it is absolutely terrible, with possibly the rudest service I've experienced in a decade.