At the Craft Union Pub Company, our philosophy is about bringing really quality pubs back in the heart of local communities.
We believe pubs play a vital role in the lives of their customers and we are committed to nurturing this. We stand shoulder to shoulder with our Operators, supporting them as they practice their craft of running outstanding pubs. For us, they are our local heroes.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.