KL
Katie Louise
Aug 2, 2026
Terrible restaurant the manager and staff are nothing short from ignorant, cant be annoyed to do their job and act like customers are bothering them while they are on shift by asking questions about the menu, whole place is empty but unable to find a table for 2 people the manager thinks he is better than any customer that walks in the door rudness hangs out of him clearly needs a customer service course dont know how he was hired to be a manager.
JC
John Campbell
Aug 2, 2026
Got the small plates of chicken, onion rings , haloumi fries and chips and found every one of them to be straight from the freezer to microwave.also noticed customers being turned away for not having booking altho place was empty , only reason could be they only bought in enough iceland food for bookings 🤷🏻♂️
DS
darragh staunton
Jul 29, 2026
Was partly premier inn and steakhouses problem. We didn’t place an order for breakfast as premier inn did we could do it in the morning. We checked this before going to be as well and they confirmed this. We went downstairs and the steakhouse refused to tell use eat there. They said fully booked. Premier inn staff said staff yesterday should have said that breakfast gets booked out. Both premier inn and steakhouse rude and I wouldn’t recommend.
CM
Craig McGibbon
Jul 23, 2026
Visited here a few times during my Premier Inn stay and as a meal deal customer. Never had a Bar + Block with Premier Inn before and looked forward to trying but unfortunately I think this is pretty standard for the ever decreasing standards from PI and adjoining restaurants.
Night 1 we booked for 1900 and were amongst one other party. Staff were openly complaining about how bad it was, with swearing and the ?manager shouting at her staff and not treating them well at all - clearly they wanted to be somewhere else. Other customers not able to eat due to staffing shortages in an empty restaurant.Food was good.
Night 2 - wanted to add a meal deal but couldn't as.. staff shortages
Night 4 - booked for meal deal only to have it cancelled midday because... staffing shortages. Full refund was given with no issues though.
Sadly it seems that PI just aren't getting the staff to manage their restaurants for whatever reason, and the ones who are there are either vocal about their issues or work incredibly hard to cover over the cracks in the interest of customers. People who do want to eat are being turned away losing custom.
Fantastic experience from start to finish. The chef was working alone and we were a party of 11 (there was also other diners in the restaurant). All of our meals were perfect, all served together, all warm and nothing missed. Kenny, our host was also really attentive & nothing was too much hassle for him. We were celebrating a birthday and he brought out the cake with candles lit & started us all singing happy birthday. He provided us with a knife and plates and took some photos for us. Kenny also provided recommendations from the menu & the drinks menu.
Would 100% recommend 👌