Greggs is a British food to go brand, specialising in fresh bakes, sandwiches, hot drinks and sweet treats. Founded in 1939, Greggs started out selling eggs and yeast by pushbike, ten years later the first shop opened on Gosforth High Street, in Newcastle. Now, over 80 years later Greggs is a household name thanks to their tasty Sausage Rolls, Steak Bakes, Chicken Bakes, Doughnuts, Yum Yums and freshly ground Fairtrade Coffee. With shops across the UK, you're never far away from a Greggs. And with new offerings like Click + Collect and delivery to your door with Just Eat, it's never been easier to get your flakey fix. The Greggs App gives customers tasty rewards every time they shop. From sandwiches to sweet treats, hot drinks and bakes, each time you buy a product, you'll get a stamp. Collect nine stamps in a category, and the tenth item will be free. New customers can also get a free hot drink of their choice, just for downloading the app. The Greggs Foundation aims to build stronger, healthier communities across nine principle programmes including 'The Breakfast Club programme', which helps primary school children get a nutritious start to their school day. Today there are over 680 Breakfast Clubs across the UK, serving wholesome, free breakfasts to around 44,000 children every school day- that's 8.5 million meals a year.
I had a very disappointing experience at Greggs. There was a fly on the food, which is completely unacceptable and raises serious concerns about hygiene standards. When I brought it to the staff's attention, the worker was rude and dismissive rather than apologetic or helpful.
Customers expect food to be served in a clean and safe environment, and basic courtesy from staff should be the minimum standard. Instead, I left feeling frustrated and disappointed. I hope management takes this feedback seriously and improves both hygiene practices and customer service.
SI
SAMANTHAS ONLINE INTERIOURS
Jun 3, 2026
2.0
Went with my daughter for lunch while my son was training ,
We bought lunch but we're disappointed as no tables and chairs were out and it was hot abd sunny 😎
I did ask a staff member she said with there being a storm the previous day they dident want to risk it so I said mmmmm OK 👍 you have air conditioning and there is room to sit inside .
I then noticed on my greggs app I had a free drink and sandwich thought perfect ill grab my son a baguette and a bottle of water for when he finishes training.
I also got a bag of cookies 🍪
I did mention to the lady at the till these should be free as its on my app I scanned my app and it came to £9 odd I thought bit pricey anyway say dwn looked on my app the free items dudent come off and I thought why were the cookies 🍪 £9 so went back in the que i told the lady that served me the issue she was having none of it !
Then she asked the other lady on the other till I simply again explained the baguette and water should be free and I should pay for the cookies 🍪 🤔 it shouldn't be £9 odd!
She agreed and then refunded me at least she new the other lady not very helpful or wise!
SL
Sam Louise
Apr 10, 2026
1.0
Never seen a greggs like it staff miserable and can't be bothered doing their job no customer skills what so ever
Opening times for all Greggs shops can be found on our Shop Finder. Just enter your location into the search bar to find opening times, contact details and available facilities.
What happens to your leftover food?
We’ve been donating unsold food for a long time. Originally our bakeries would team up with large charities who would help distribute it to smaller organisations.
This process remains in place, though we’ve also worked hard to increase the amount of unsold food donated by our shops and we currently support a network of 1,077 local good causes.
In 2022, we redistributed 1,800 tonnes of unsold food through our Outlet shops. A share of the profits from the outlets, totalling £450,000, was then donated back into the communities we serve.
We’re no longer taking new applications for end-of-day food donation partners, but we continue to identify regions where our shops could support a local charitable collection. To find out more or nominate an organisation visit: https://www.greggsfoundation.org.uk/unsold-food-donations.
Why do you have different prices regionally?
It is very common for retailers to have regional prices. This is because the costs of running a business can vary across different parts of the country and in certain locations, for example rent costs. We always keep our prices as low as possible for our customers.
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