This profile is uncertified and using publicly sourced data
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Business Details
About
RestaurantCafe
Located in The Biscuit Factory - the UK’s largest commercial art, craft and design gallery - The Factory Kitchen is an all-day independent cafe serving good, simple food for brunch, lunch and coffee breaks.
The café boasts an urban rooftop terrace with panoramic views over the Ouseburn Valley. It’s also fully licensed with a range of craft beers, ciders and wines, and free Wi-Fi is also available.
Open seven days a week – The Factory Kitchen is the perfect destination to kick back with a coffee and a book, indulge in homemade cakes and ice creams, or enjoy a spot of brunch with friends.
Location
Hours
Monday10:00 AM - 4:00 PM
Tuesday10:00 AM - 4:00 PM
Wednesday10:00 AM - 4:00 PM
Thursday10:00 AM - 4:00 PM
Friday10:00 AM - 4:00 PM
Saturday10:00 AM - 5:00 PM
Sunday10:00 AM - 4:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.