Tesco Express

Reviews

• GR

  Gnei Rizana

  1 day ago
  1.0
  I am a local resident in West Jesmond and have visited this store many times. Unfortunately, I have had several uncomfortable experiences with the security staff. On more than one occasion, both a female and a male security guard have closely followed me around the store while I was shopping, standing in the same aisle and watching me in a way that made me feel as though I was suspected of stealing. I have noticed this happening when Asian customers are shopping, but I do not see the same level of scrutiny directed towards white customers. I understand that security staff have an important role in preventing theft and ensuring safety. However, this should be done professionally and respectfully without making customers feel targeted because of their ethnicity or appearance. Being followed around the store creates an uncomfortable and unwelcoming environment. As a result of these experiences, I now feel reluctant to shop at this store and would rather use other supermarkets such as Waitrose or Sainsbury’s, where I have always found staff and security personnel to be friendly and respectful. No customer should feel singled out or treated differently because of their race or skin colour.
• ES

  Elle Smyth

  Jun 19, 2026
  1.0
  Absolute disgrace, my friends and I are all well over 18 and visibly so. I by myself went up to buy some drinks for me, I was firstly accused of being with some other ‘Irish girls’ number one I’m not Irish (they must think all northern Irish girls or even girls dressed the same must be associated with each other), was refused service after presenting my legit UK ID. Told them I would wait for my friend who went back to the hotel to collect hers. My friend who came up behind me who is killed with hayfever tried to purchase paracetamol and again was refused service. The server (a lady with blonde hair) told us to sit down and wait for her manager then spoke over the radio and said come down here these girls are really nasty. (I told her I didn’t care about the drinks just the tablets for my friend who is so sick). Then the manager (Mark) approached us very unhelpful, blunt and unprofessional and then accused us of being students (which we aren’t) we are all full time work and find this offensive. I myself am a manager in a restaurant and have never in my life refused service to 3 girls with 3 valid IDs. Once all 4 of use presented our IDs the blonde server then again refused us service and told someone else to ‘deal with us’. Thanks to the young man who did then serve us he was very helpful. Avoid at all costs.
• TA

  Thomas Atkins

  May 23, 2026
  1.0
  Closed 10 mins early?
• MT

  Miles Thomas

  Sep 26, 2025
  5.0
  I believe you, dear reader, would join me in leaving a five star review if you were also a lover of two principle activities; the first, is the use of Evri's parcel service to dispatch and distribute your parcels, and secondly, if you are enthusiastic about the walk (~15 minutes), cycle (~4 minutes) and/or drive (~3 minutes, traffic dependent) to the nearby establishment 'Mr V's' of Holly Avenue where the Evri label printer is maintained to the dizzying heights of basic functionality (ability to print labels). I would like to thank Tesco Express of Acorn Road for allowing me to regularly exercise my penchant for wasting my own time in having to go to Mr V's on all but very few of the occasions I require use of the Evri service.

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