Domino's Pizza - London - Hillingdon

Reviews

• DS

  Dimple Singh

  2 days ago
  1.0
  Very disappointing experience from the Domino’s Hillingdon branch. We ordered a vegan pizza and found pieces of chicken on it, along with random toppings that were not even part of the order. Unfortunately I also accidentally bit into the chicken before realising, which was extremely upsetting and distressing as a vegan. I understand stores get busy, but this level of cross-contamination is unacceptable when preparing vegan food. We also have photographic evidence of the contamination. What made the experience worse was the response from the shift manager when I called. He initially told me to call back later because the evening manager handles these situations, repeatedly stated he was busy, and showed what I can only describe as a very lazy and dismissive attitude throughout the call. I even had to point out that he had not apologised on behalf of the store at all. I genuinely do not understand how somebody with that attitude towards customer concerns and food contamination can call themselves a manager. This branch also never seems to automatically include the plant-based garlic & herb dip with vegan orders unlike other Domino’s branches. Overall, the handling of both the food preparation and customer service was extremely poor. Vegan dietary requirements should be treated with proper care and seriousness.
• JJ

  Jack

  5 days ago
  1.0
  I ordered through Uber Eats, didn't receive my order. Dominos said our Uber eats system is not working since morning and Uber eats said contact Dominos - ended up paying but no pizza or refund. Dominos doesn't honour their Uber eats promotions and are lying about their system being down.
• VV

  Veena V

  May 13, 2026
  4.0
  I previously rated a one star here but I do have to say after today, i will change that from how much better the service from the delivery driver was. He was so much nicer than the service I previously received. Didn’t get his name but he delivered my Uber eats order around 5:30.
• TP

  Tally Patts

  May 3, 2026
  1.0
  The worst dominoes ever, not only food but service is even worse.
• II

  Iona

  Apr 24, 2026
  1.0
  I’m writing to raise a complaint about the extremely poor customer service I experienced this evening. I placed an order at 21:10, which was never delivered. While tracking the order, I could see the driver moving away from my address, suggesting it may have been delivered incorrectly. I attempted to contact the Hillingdon store five times and encountered issues on every occasion. On my first call, I was placed on hold for five minutes with no resolution. On the second, the call was disconnected. On the third, I was told by a staff member (Joy) that nothing could be done as it was “my mistake,” which is incorrect. I eventually spoke to a manager, who initially said a refund was not possible, but at 22:01 agreed to resend the order. However, by 22:36, the order still had not arrived, and when I called again, there was still no resolution. At the time of writing (22:52), I have still not received my food. This situation is particularly concerning as my mother is diabetic and now has low blood sugar due to not having had dinner. We had also spent the day visiting my father in hospital, making this experience even more distressing. I am extremely disappointed that no effective action has been taken to resolve this issue, and I expect this to be addressed urgently, including a full refund and explanation of what went wrong.