GRILLER® In Gillingham is the franchise which is the healthier option. The franchise have been established on the wealth of knowledge and vast experience of its originators. The people behind the brand have been in the fast food industry for decades, having built a reputation for the provision of high quality products and attractive outlets. As key players in the expansion and development of a well- known chicken chain since 1995, we gained invaluable insight into the business and its growing needs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.