Tesco Extra

Reviews

• CW

  Chris W

  3 days ago
  3.0
  It's a supermarket that restocks poorly. Shelves frequently empty.
• KK

  Kiwi Kojima

  Jun 13, 2026
  1.0
  Tesco Extra, Coulby Newham: A Drastically Different Shopping Experience Out of all the Tesco branches across the Tees Valley, the Coulby Newham store is a bizarre anomaly. The atmosphere here is distinctly tense, driven by a strange mix of unhelpful staff, entitled shoppers, an inflated pricing structure, and a genuinely hazardous exterior. The Car Park: An Automotive Arena The ordeal begins before you even cross the threshold. The car park is utter chaos, populated by motorists who seem entirely indifferent to human life. Drivers navigate the spaces with a reckless urgency, leaving pedestrians with the distinct and unsettling impression that the motorists are actively adamant about running them over. It is a stressful prelude to an equally stressful shopping trip. The Staff: Reluctant and Hostile Once inside, the staff seem to operate with a total reluctance to help. Getting assistance—even for something standard like asking for directions or needing help with a heavy item on a top shelf—feels like a major imposition. More concerning is how quickly the staff snap at patrons over the smallest mistakes. I’ve personally witnessed employees publicly reprimanding customers for minor blunders, whether it’s accidentally walking through an exit sign instead of the entrance, or simply dropping an apple. There is a real undercurrent of volatility here that makes shopping incredibly uncomfortable. The Contrast: A Local Isolation What makes this so jarring is that it is entirely isolated to this branch. If you venture over to the Stockton or Billingham stores, the staff there are absolutely lovely. They actually seem to enjoy their work, happily chatting with you about your holiday plans, sharing jokes with their colleagues, and warmly including you in the conversation if you happen to be within earshot. It proves that Tesco can cultivate a great workplace culture—just evidently not at Coulby Newham. The Clientele: Astonishing Entitlement Back in Coulby Newham, this lack of professional customer service is matched only by the sheer hubris of the clientele. The aisles are frequently blocked by shoppers who act with an unearned sense of aristocracy, navigating the store as if they personally own the place and have no regard for basic courtesy. The Local Premium: Unjustified Pricing To add financial insult to injury, this branch frequently features elevated prices compared to those neighboring locations. While you get excellent service and lower prices in Billingham or Stockton, Coulby Newham charges a premium for identical items. Paying extra to be treated with hostility feels like a remarkably poor transaction. Conclusion Ultimately, the Coulby Newham Tesco has become a masterclass in friction. From the perils of the car park to the hostility of the aisles and the inflated receipts, the entire shopping experience is ruined by an atmosphere of mutual resentment. One doesn't just shop here; you simply try to survive it.
• DW

  David Ward

  Jun 10, 2026
  5.0
  Excellent store, plenty of choice. Easy parking.
• TT

  Tracy Tracy

  May 26, 2026
  4.0
  Its fine but not on a hot day people going mad and shelfs and freezers empty.
• TL

  Tesco Lover

  May 25, 2026
  5.0
  ignore the 1 star reviews W tesco so tuff like tiki tiki phonk tuff

Frequently Asked Questions About Tesco Extra