RH
Richard Harry
4 days ago
Vicky and her team were really lovely and accommodating to the group we brought - pleased to have come round!
Tried to redeem my offers through the self-service kiosk, only to be told they could only be redeemed at the till. Unfortunately, the shift manager struggled to process the codes for around 10 minutes before directing us back to the kiosks, which were now locked.
We then had to return to the till and wait for another member of staff to manually process our order. This completely defeated the purpose of using the Burger King app and its loyalty scheme, as we received none of the convenience or benefits it is supposed to offer.
Eventually, we received our food, and to be fair, it was fresh for once, which was a positive.
However, after such a frustrating and unnecessarily lengthy experience, we asked for a couple of sauces, only to be told mayonnaise would cost an additional 40p. You would think that, given the inconvenience we’d already experienced, a small gesture of goodwill wouldn’t be too much to ask.
The biggest disappointment wasn’t the technical issues, but the complete lack of customer service awareness and emotional intelligence. Problems happen, but it’s how staff handle them that makes the difference.
A little flexibility and goodwill can go a long way towards retaining customers. Unfortunately, this experience demonstrated neither.
LG
Lorraine Greene
Oct 6, 2026
Me and my son love coming here the best service always clean foods fresh and so welcoming always making us smile :) thanks Immy and team !!!
While visiting Manchester, I had a meal at Burger King, 50 Oxford Street, on Sunday 20 September 2026 at around 4:15pm. The standout was the duty manager. He was genuinely friendly, welcoming and professional—checking on guests, supporting his team, and making everyone feel at home without being intrusive. You could tell his warmth set the tone for the whole place. It was the hospitality that made the visit memorable. The duty manager is a real credit to the venue. Highly recommended, and I’d happily return next time I’m in Manchester.
II
indalo-the-third
Sep 16, 2026
I never review chains such as this, but i had a great experience this morning. After a long and early commute, and little sleep i wandered into BK. Im a huge fan of the breakfast. The crew manager (perhaps he noticed how tired/worn out i was, was incredibly friendly helpful and kind and the food was amazing. Super impressed too see as the modern fast food employee is more often than not an unresponsive drone.