Burger King

Reviews

• SS

  Sue Smith

  5 days ago
  1.0
  Fast food this is NOT! Twice the same thing has happened, placed an order via Just Eat tonight for delivery at 6pm, 9pm my order turns up after saying preparing for the last 3 hrs. I previously ordered via Uber Eats and had the exact same scenario, I thought because it was new it would be busy. It's not acceptable at all! If I was in the restaurant, I wouldn't have waited that long so why is it acceptable to make me wait that long for delivery? Won't be ordering again and certainly won't recommend.
• MF

  Mark Fish

  Aug 1, 2026
  1.0
  So I usually like burger king, but the staff had no interest in what they were doing, was told rudely at the drive thru that they weren't taking drive thru orders, so I went inside ordered on the screen, so far so good, although I was sticking to the floor and there was bits of food everywhere, someone did come out from the back and swept a small area for about 30 seconds then disappeared again. Food arrived after about 25 minutes, when I went to check the order as other people had had missing items I was told by the staff member "its all there!" Got home 4 to 5 min drive, and the food was barely warm although the burger buns were burnt. At least we got the correct order unlike others while I was waiting.
• CR

  Claire Renshaw

  Aug 1, 2026
  1.0
  Went for the 1st on Friday Evening, spent £50 on 4 meals. The place was dirty, tables hadnt been cleaned, bins were over filled. Place was short staffed, food was left on the side behind the counter, flies flying round the food We waited 35 mins for the order, the frozen drinks had gone down, no apology. They tried to give me fries that had been sat on the side for 15 mins, told them i wanted the fresh ones. There was food on the floor behind the counter. Lets say i wont ge going back in a hurry.
• SS

  Simon

  Jul 28, 2026
  2.0
  So safe to say now the hype has died down this is most definitely one of the worst burger kings on record and will no dout be closed in short space of time. Drive through on 3 occasions " not working" have to go inside. So when you go inside its over 30min wait t9 collect your "fastfood" meal. Staff are extremely rude very bad mannerd and go about like they are entitled. Over all extremely poor franchise. If I was the franchisee id certainly improve it before yo need to close it. I will be writing a formal letter to the council for inspection and also burger king head office. Unfortunately another soon to be failed unit.
• CH

  caitlyn howarth

  Jul 24, 2026
  1.0
  Firstly, we arrived at the drive-through at around 7:30pm and were left waiting in the queue for over an hour. During this time, there was no communication from management or staff to explain the reason for the delay or provide any updates. After eventually reaching the ordering point, we placed and paid for our order. We then waited a further 10–15 minutes before a member of staff approached our car and asked us to repeat our order, writing it down on a paper bag.We were then instructed to park in a waiting bay, where we waited another 30 minutes for our food. When our order finally arrived, it was incorrect as it contained pickles despite us specifically requesting no pickles. We returned the food, and one member of staff actually asked, “Do you want me to pick them out?” which is completely unacceptable\. When the corrected order was brought back, the food was cold. I then went inside the restaurant to request a refund. Unfortunately, I was left waiting for another 20 minutes while staff repeatedly looked at me but failed to acknowledge or assist me. Overall, this was an utterly unacceptable experience from start to finish. The lack of communication, excessive waiting times, incorrect order, poor food quality, and unprofessional customer service fell well below the standard I would expect from Burger King. I believe the staff require further training in both customer service and order management, as this experience was extremely disappointing