Five Guys Burgers and Fries Westfield Stratford

Reviews

• EM

  Eleftherios Myteletsis

  3 days ago
  1.0
  Probably the worst Five Guys in the UK. Ordering online takes forever to arrive. They use mouldy fries
• FV

  Feizan Vahora

  Aug 13, 2026
  1.0
  today i visit five guys I am waiting my food 30 minutes but not ready so I told you working in inside staff my order when ready thi guys shouting me and very very disrespect and charge me and told me please cancel your order. Go out of store. I have a picture this guy he charge me but I am not upload so please be aware thi gyu please
• EL

  Emma Lloyd

  Aug 5, 2026
  1.0
  Before anybodys reads this i didnt want to give them any stars they dont deserve them but had no choice otherwise I couldn't post my review jokers Complete rip off had 2 childrens meal delivered costing over £30 the food was absolutely disgusting I don't even know how they can look at it and send it out the way they did the chips was manky the burgers had been squashed and stone cold packaging ripped bacon put in one of the milkshakes which wasn't ment to be there and when I complained they told me basically not our problem and uber did the same just fobbed me off so I lost 30 and had to then repay out again as I'd promised my kids a treat something needs to be done about these company's cos they are quick to keep taking our money then send out crap and don't even offer to refund or replace the food and theres nothing we can do cos they just close the case and thats that's so my advice to people stay clear of startford five guys again I've never seen food so discusting sent out to anybody my dog didn't even want it
• MH

  Mahir Haji

  Jul 30, 2026
  1.0
  Dear Five Guys Customer Service, I am writing to make a formal complaint about the unacceptable experience I had at one of your restaurants. While I was in the restaurant, one of your cleaners accidentally knocked my milkshake onto the floor. I understand that accidents happen, and I wasn’t upset about the spill itself. However, what happened afterwards was extremely disappointing. I tried to explain the situation to a member of staff, but instead of listening to what I had to say, I was repeatedly accused of lying. I was not given the opportunity to explain what had happened, and I felt completely dismissed. The way I was treated was disrespectful and unprofessional. As a paying customer, I expected to be treated with courtesy and for my concerns to be heard. Instead, I left feeling embarrassed, frustrated, and very upset. It is unacceptable for a customer to be accused of being dishonest without anyone taking the time to understand the situation. I would appreciate it if you could investigate this incident and ensure your staff are reminded of the importance of listening to customers and handling complaints respectfully. I would also appreciate an appropriate resolution regarding the milkshake that was spilled through no fault of my own. I look forward to hearing from you soon.
• SN

  Smit Nathani

  Jul 13, 2026
  1.0
  I am genuinely shocked and extremely disappointed by the quality of the food I received from Five Guys. My friends and I ordered three large fries, and every single portion was terrible. Instead of the fresh, hot, crispy fries that Five Guys is supposed to be famous for, we were served fries that were soggy, undercooked, greasy, and lacking any texture or flavour. They looked and tasted like they hadn’t been cooked properly at all. What made this even more frustrating was that all three portions were exactly the same, so this clearly wasn’t just one bad batch. None of us could enjoy them, and a large amount of the fries ended up going in the bin because they were simply not worth eating. It’s incredibly disappointing when you’re paying premium prices and receive food that doesn’t even meet basic expectations. Five Guys has built its reputation on serving high-quality burgers and fresh fries, but this experience was the complete opposite. If you’re charging significantly more than other fast-food restaurants, customers naturally expect a much higher standard. Unfortunately, the quality we received was worse than many cheaper places. The fries were limp instead of crispy, oily instead of fresh, and had an unpleasant texture that made them almost impossible to enjoy. It honestly felt like they had been rushed out without anyone checking whether they were properly cooked. It’s hard to believe this passed any quality control before being served. This wasn’t just a minor issue—it completely ruined the meal. The burgers were overshadowed by how poor the fries were, especially considering we ordered three large portions expecting them to be one of the highlights of the meal. Instead, they became the biggest disappointment. For the amount of money we spent, this experience was completely unacceptable. I expected far better from a brand with Five Guys’ reputation. I hope management takes customer feedback seriously and improves food preparation and quality control because experiences like this will only drive loyal customers away. Sadly, this was one of the worst Five Guys visits I’ve had, and based on this experience, I would think twice before returning or recommending this location to anyone.