Tesco Superstore

Reviews

• MB

  Mel Brambs

  Oct 6, 2026
  1.0
  I am extremely disappointed and upset by my experience at the Tesco Pharmacy near Toyota Sidcup today. I approached the pharmacy simply to enquire about having my blood pressure checked, as Tesco promotes blood pressure checks as a healthcare initiative available to eligible members of the public. What disturbed me was the way I was refused. The member of staff looked at me and told me that my arm was too large for the blood pressure cuff and that Tesco could not cater to me. However, she did not attempt to place the cuff around my arm or check whether it would actually fit. The decision was made purely on an assumption about the size of my body. That is what I found particularly humiliating and isolating. Had she actually attempted to use the equipment and discovered that the cuff genuinely did not fit, I would have understood that there may have been an equipment limitation. But being visually assessed and refused a basic healthcare service without even being given the opportunity to try made me feel singled out because of my size. For a healthcare initiative that is supposed to encourage members of the public to monitor their blood pressure and take preventative action regarding their health, this felt incredibly counterproductive. People in larger bodies require access to preventative healthcare too. We should not be made to feel embarrassed, marginalised or as though our bodies are an inconvenience when trying to look after our health. If Tesco's equipment genuinely has size limitations, I believe staff should handle this sensitively, check whether the equipment is suitable rather than simply making assumptions based on someone's appearance, and explain what alternative options are available. I cannot speak to the staff member's intentions, but I can speak about the impact of the interaction. I left feeling judged, embarrassed and excluded from a service that I had approached in good faith. I would genuinely like Tesco to review this incident and consider whether its pharmacies have appropriately sized blood pressure cuffs available, as well as how staff communicate with customers whose bodies may fall outside standard equipment sizing. Inclusivity in healthcare should mean considering different bodies — not looking at someone and deciding, without even trying, that the service cannot accommodate them.
• JV

  Julia V

  Sep 18, 2026
  1.0
  Be aware, if you want to pay with cash it might take a while to check out. I had to wait at least 15 min for the manager to turn up to check the £50 note. I ended up going to look for the manager myself as they didn't respond to cashiers call. Not happy at all. It used to be quite reliable local supermarket, but the quality has gone down in the last few years. Also, after they closed the butchers counter I no longer buy meat from tesco.
• EK

  Esé Kors

  Sep 7, 2026
  5.0
  I want to leave a review for Lexi. On Sunday, August 30th, 2026, I went into the store looking for tequila but couldn’t find it. Lexi noticed I was struggling and asked if I needed help. I told her I was looking for a specific type of tequila, but it seemed to be sold out. She checked the stock and found some for me in the back. I was ready to try another store, but Lexi’s proactiveness and willingness to help were amazing. I can’t remember the last time I received such excellent customer service so thank you again Lexi, this store is very lucky to have her!
• SS

  S Shiya

  Sep 1, 2026
  1.0
  I recently had a very disappointing and frustrating experience at Tesco, which I feel I should bring to your attention. I had planned to do a large grocery shop at Tesco Superstore, so I decided to use the handheld self-scanner, as I understood that this would make the checkout process quicker and more convenient. My trolley was quite full, and the total came to almost £200. However, when I reached the self-checkout, I scanned the barcode from the handheld scanner as instructed. Instead of allowing me to proceed directly to payment, I was informed that a member of staff needed to rescan every single item from the same handheld scanner. My partner and I were very confused by this process. If every product has to be scanned again by a member of staff, I do not understand the benefit of using the handheld scanner in the first place. It would seem much more efficient to simply scan the products at the checkout once rather than having to go through the same process twice. This was particularly frustrating for me because I am currently pregnant and was already rushing because I had an important appointment to attend. Unfortunately, the additional time spent going through this process caused me to be late for my appointment. I completely understand that Tesco needs to carry out security checks and that staff may need to verify customers’ shopping. However, I feel there should be a quicker and more efficient way of doing this, especially when a customer has completed a large shop using the handheld scanner. The whole purpose of the handheld scanner is surely to make the shopping and checkout experience quicker and easier. Unfortunately, on this occasion, it had the opposite effect and caused unnecessary stress and delay. I hope Tesco will review this process and consider whether it can be improved to make the experience more convenient for customers. This was a very disappointing experience, particularly given my circumstances, and I would appreciate it if my feedback could be taken seriously.
• DS

  David Sullivan

  Jul 24, 2026
  3.0
  I just cant give tesco a high rating, its food is mediocre yet overpriced. the more I shop at this brand the more frequently I wonder why.

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