Question 1

How do I collect my Waitrose Click & Collect order?

Accepted Answer

You or a family member, friend or volunteer over the age of 18 can pick up your Waitrose grocery Click & Collect order. The person collecting the order must have the order confirmation number and a form of ID with them (either a debit or credit card, passport, driving licence or utility bill). Once you arrive at the shop, please approach the Partner at the welcome desk or store entrance and they will advise on how to make your grocery collection. Don't forget to bring your own carrier bags with you.If you have a problem with an item in your shopping, please contact our customer service team.

Question 2

How do I Click & Collect a John Lewis & Partners order?

Accepted Answer

For all questions about Click & Collect, including how and where to collect in a Waitrose & Partners store, please visit the John Lewis & Partners Click & Collect FAQs page.

Question 3

How do I pay a parking charge notice?

Accepted Answer

Please refer to the PCN, it should set out what the vehicle registered keeper must do upon receipt of the notice. If you have received a Britannia parking notice charge, payment can be made via the Britannia website, by phone, or post with the remittance slip.

Question 4

What are the store's opening hours?

Accepted Answer

You can view your local store’s opening hours be visiting our website and clicking ‘Our shops’.

Question 5

What are the opening hours during holidays?

Accepted Answer

Stores may have reduced hours. Please check the hours for your local store by clicking ‘Our shops’ on our website.

Question 6

How can I use ScanPayGo?

Accepted Answer

As a registered myWaitrose member, you can use ScanPayGo with the mobile app on your phone. Sign up to become a myWaitrose member by visiting our website.

Question 7

What’s the store’s policy on returns?

Accepted Answer

Read about our returns policy on the terms and conditions page of our website.

Question 8

Does the store sell vegan products?

Accepted Answer

Yes, our stores sell a wide selection of vegan lines, including our own PlantLiving range.

Question 9

What type of products does the store sell?

Accepted Answer

We sell groceries, household items, personal care products and more, both online and in store.

Question 10

Is there a rewards programme available at the store?

Accepted Answer

Yes, our myWaitrose account membership helps you save money on the things you love. As a member you’ll enjoy benefits including free hot drinks, exclusive savings, personalised vouchers, free Waitrose magazines and more. To become a member, sign up on our website.

Question 11

What products can I find at Waitrose & Partners in Westfield London?

Accepted Answer

You can find fresh organic produce, quality groceries including own-brand items, household staples, toiletries, and a wide selection of vegan lines such as the PlantLiving range.

Question 12

What are the opening hours of Waitrose & Partners at Westfield London?

Accepted Answer

The store is open from 8:00 AM to 10:00 PM Monday through Saturday, and from 12:00 PM to 6:00 PM on Sundays. Holiday hours may vary; please check the website for specific dates.

Question 13

How can I use the Click & Collect service at Waitrose & Partners?

Accepted Answer

You or someone over 18 can collect your Click & Collect order with the order confirmation number and a valid ID. Upon arrival, approach the Partner at the welcome desk or store entrance for assistance.

Question 14

Is there a rewards program available at Waitrose & Partners?

Accepted Answer

Yes, the myWaitrose membership offers benefits like free hot drinks, exclusive savings, personalized vouchers, and free magazines. You can sign up on their website.

Question 15

Does Waitrose & Partners Westfield London accommodate disabled customers?

Accepted Answer

Yes, the store provides disabled car parking, wheelchair trolleys, packing assistance, and welcomes assistant dogs to ensure accessibility for all customers.

Question 16

Can I recycle batteries and plastic bags at Waitrose & Partners Westfield London?

Accepted Answer

Yes, the store offers recycling facilities for electronics, batteries, and plastic bags to support sustainability.

Question 17

Are there other shops near Waitrose & Partners at Westfield London where I can shop for fashion?

Accepted Answer

Yes, nearby fashion stores include Prada, Burberry, Louis Vuitton, Versace, and Aquascutum, offering a variety of clothing, shoes, and accessories for both men and women.

Question 18

What dining options are available near Waitrose & Partners at Westfield London?

Accepted Answer

You can enjoy nearby dining at cafés and restaurants such as Ca’puccino (Italian café), Mandaloun (Lebanese/Middle Eastern), Copper Chimney (Indian), Busaba Eathai (Thai), and Nespresso Kiosk for coffee.

Question 19

Is there a convenient place near Waitrose & Partners to exchange currency?

Accepted Answer

Yes, John Lewis Bureau de Change White City is nearby for currency exchange services, making it convenient if you're traveling or need foreign currency.

Question 20

How can nearby facilities like Gymbox Westfield London enhance my visit to Waitrose & Partners?

Accepted Answer

You can combine grocery shopping with a workout at Gymbox Westfield London, located nearby. This is ideal for customers wanting to fit fitness and shopping into one trip.

Waitrose & Partners

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