wagamama marble arch

Reviews

• AG

  Ayşe Aybüke Güler

  6 days ago
  2.0
  Very disappointed with our experience tonight. The restaurant was half empty, yet we still had to wait a very long time for our food. To make matters worse, two of us ordered the exact same dish, but only one portion was brought out first, leaving the other person waiting. This isn't the first time this has happened to us at Wagamama. Logically, if two people are dining together, their meals should arrive at the same time. It makes no sense for one person to eat while the other watches, or to sit there and let the food go cold, especially when the restaurant is far from busy and we ordered the exact same thing that takes the same amount of time to cook! To top it off, they have changed the recipe for our long-time favorite dish, the Chilli Chicken Ramen. The new version has no ginger and uses a different chili sauce with a weird, sweet flavor that completely ruined the meal. We did not like it at all. After years of eating here, we will not be coming back.
• GR

  Gladys del Rosario-Hoganas

  Oct 6, 2026
  1.0
  Where can I start? We really had a horrible experience at this place. Firstly, the staff who attended to us was rude. He didn't want us to sit on one side of the restaurant and said that they are only opening the opposite side when we clearly saw people eating on that side. They're obviously not having a party so we're pretty sure that they weren't renting the place to have it exclusively to themselves. There were 3 groups of people sitting there who seemed to not know each other. As mentioned earlier, the staff didn't show any interest in taking our order or serving it. You could say that he was tired but when we saw him greeting the other customers, he was all smiles with a very welcoming attitude. I don't know if it's because we're asian and the other customers were caucasians but there was a clear difference in the way he treated us compared to them. It wasn't just with one other customer but with 3 different sets of customers who came in. We spoke to him politely but he was responding like he was in a hurry to see us out the door. Secondly, the food was below average. We ordered for 2 bowls of ramen and it came lukewarm and tasted bland. We know how ramen should taste like because it's one of our favourite asian dishes. Being a franchise doesn't give you the right to change the dish or adjust the taste profile. Our son's rice dish with tofu is actually better than our ramen although the tofu was quite chewy. This was actually the second time we've eaten at a wagamama restaurant. We were disappointed with our first try but thought that we could give it another go because maybe the first restaurant we went in was an exemption, but we were wrong. This second wagamama restaurant we went to is as horrible as the first, if not worse. Never again wagamama!
• NN

  Nadine Natasha

  Oct 2, 2026
  5.0
  Daisy was absolutely lovely! Daisy was one of the first people that served me when I first came to Wagamama at this location. It was a pleasure to see her again. I’m always made to feel very welcome by Daisy. It was also lovely to see your other staff member, JP, who is a sweetheart. Lisa has also served me a few times and is a delight!
• AA

  Artemis

  Sep 30, 2026
  5.0
  Wonderful evening with outstanding food! We had a fantastic time! The food was absolutely delicious, fresh, and made with love. A huge compliment to the staff as well: the service was exceptionally friendly, attentive, and welcoming. We felt genuinely cared for from the moment we arrived. We will definitely be back! 💐🎉👍
• FW

  Francesca Wentworth

  Sep 28, 2026
  5.0
  Flav served me and was very hospitable. I come regularly to Wagamama (in general) and have started coming to the Marble Arch location as it’s more convenient for me. I like the open space, the natural daylight and the plug sockets! I recognised a few staff members of whom had served me before, particularly a staff member named Lisa. Always a lovely experience coming in here! Warmly, F

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